2.6
DECENT
  • User Friendly
    2.3
  • Support
    2.6
  • Features
    2.5
  • Reliability
    2.9
  • Pricing
    2.8
Write Review Visit Blacknight

Blacknight Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting £4.26 - £12.85
Cloud Hosting £11.17 - £111.76

Data Centers

Blacknight Awards

We took the time to personally and anonymously check each and every company's customer service.
The "Badge of excellence" was awarded to hosting companies that complied with HostAdvice's high standards of customer service, implying that the service proved to be prompt, efficient, insightful and most of all, helpful.
Donal Knight

Pinned Review

Donal Knight,
5.0
I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whenever I need help (usually because of my own lack of knowledge) they have tal...Read Moreked me through the solution. These days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else.Less
Dr John Bates
Dr John Bates from United Kingdom,

The Gold Standard in my view!

5.0
I have been with Blacknight for at least 10 years and I've set up and transferred various domains to and from. I have always found them to be absolutely excellent and their Support is the best support I have seen from any company ...Read Morefor any product or service, ever! I hold Blacknight up as the Gold Standard. The Support staff at Blacknight are always friendly and professional and more to the point, very knowledgeable.Less
K O'Loughlin
K O'Loughlin from Ireland,

Good hosting, terrible support

2.4
The score I've given here is very fair, because the hosting itself is fine and price competitive. But the support is terrible. I agree completely with what Leigh Fox said. Any contact with support is frustrating, to the point wher...Read Moree realising you'll have to contact them is a complete heart sink.

The approach to support seems to be 'get this ticket off my desk', not 'help this customer'. There is almost inevitably a failure to get anywhere with one support request, either because the request is not properly read or because there is just no effort made to really investigate a problem. It always take multiple requests. And their favourite response? "Contact your developer". Well, that would be me, and I've been in this game since the mid 1990s. Sure, several follow up tickets down the line they eventually get things sorted - but never without a struggle and absolutely never with an apology for not dealing with it sooner.

I use several hosts, and work with clients using many others, and Blacknight support is among the worst, without question.
Less
Leigh Fox
Leigh Fox from United Kingdom,

Avoid - Unless you like your host to be obstinate

1.8
I've worked with a lot of hosting companies over the years and found some to be really helpful and others not so much. Blacknight Hosting from Ireland, are 'not so much'. Having spent time as a web host support person myself, I kn...Read Moreow what it's like to help people who struggle with technology and controls but lets face it, when you log in to a Control Panel these days there are so many features available and so much to learn that you're bound to need help with something at some stage. I just hope you don't find yourself turning to Blacknight for help. They are very inflexible, they have no creative thoughts and are purely reactionary. What I mean by this is they will only answer the question in front of them. They will not read between the lines or offer a suggestion based upon your question. Unless your question is perfectly phrased and technically accurate, they will answer it in ways that leave you completely frustrated. I have wasted many hours trying to pin them down to answer my questions as to what the hosting can and cannot do. They often pass the blame or use the phrase “speak to your developer” — well, I am the bloody developer and I’ve got 15 years’ experience in setting up websites and if I am struggling to use your system then chances are that others will as well. I will never use them again. Further to that … I will even refuse work from a client if their site is hosted on Blacknight. Avoid at all costs.Less
AC
AC,
Having the EXACT same experience as this!! AVOID!
George Tompkins
George Tompkins from United States,

Lots of great choices

4.8
I looked through all their services before settling on the cloud hosting. It seems that they really have something for everyone, which is great when it comes to web hosting. I have been with them about seven months and don't have ...Read Moremuch bad to say at all. They are fast, friendly and reliable. My site is always working and that is all I need.Less
Lance White
Lance White from United States,

Couldn't Be Happier

5.0
I had been looking for a great hosting company based in Ireland, and I have finally found them. They have very reliable hosting at a very fair price. My site is quite small so I don't need anything fancy, and they had exactly wh...Read Moreat I wanted. I like that they have a lot of bigger options too though so if my site is a success, I can just upgrade. Thanks Blacknight! You're the best!Less

Expert Review

Eliran Ouzan
Eliran Ouzan
Web Designer & Hosting Expert

Overview

An Irish Hosting Solution With Many Features

Blacknight Hosting are an Irish based hosting company that brings to the table a choice of Windows and Linux based hosting packages for customers. The hosting is mobile friendly, with social integration, and they also have a 24/7 support area, complete with live-chat, email and phone. Prices are generally in-line with industry standard prices and they focus on small to large businesses, with extra free tools at hand, for each plan.

Why Choose Blacknight Hosting?

  • 24/7 support
  • Live chat
  • Competitive pricing
  • Mobile friendly

Want to know if Blacknight Hosting is right for you?

Let’s check it out.

8

Good

Rated by Eliran Ouzan

  • User Friendly
    8

  • Support
    8

  • Features
    8

  • Reliability
    8

  • Pricing
    8

Reliability

Strong Sever Setup & Minimal Complaints

The user feedback for Blacknight across the web is majorly in favour of positive reviews, with no issues over server uptime or general poor service.  If there is any planned server or network maintenance you will be either be emailed or you can check on social media for the latest news, either way you stay up-to-date.

The datacentres and network is secure, powerful and is backed up by redundant power sources, and you can also be safe with the knowledge that backups are in place so you won’t lose any data.

Features

Windows and Linux Plans Are Avialable

Depending on your hosting preference, and of course the plan you go for, you will get a range of varied features and tools. Generally the shared hosting package is ideal for small businesses and you will receive anything from 10GB – 30GB storage space, along with support for MYSQL databases.

Hosted Exchange, Sharepoint Hosting and VPS tend to upscale everything and provide extra features such as continuous backups, and CMS’s.

With each platform you will also open up some extra features that you can take advantage of, for free. These extra tools include eCommerce functionality, blog, CRM, WebMail and Email Newsletters.

Support

A Selective Number of Support Channels on Hand

Blacknight literally have every angle covered when it comes to support, and have a page dedicated to every area that they provide this service for. A quick scroll down this page will give you an idea of the levels they go to and the support provided.

Whether you want to drop a quick tweet, leave a Facebook message or use the more conventional methods such as live chat, phone, email and ticketing system – they are all there for you. They also provide a comprehensive knowledge base, community forum and a section where you can check DNS issues and hosting uptime.

  • 24/7 support
  • Live chat, phone and email
  • Knowledge Base
  • Ticket System
  • Community Forum
  • Host Status
  • Social Media Support
  • Live chat not always available

Pricing

Your Average Set of Prices and Plans

Whilst some hosting plans can be more expensive than your standard hosting plans, they are all generally well priced and offer good value for money. Shared hosting starts at €4.95 for the Minimus plan, whilst the Medius plan comes in at €8.95, with the Maximum at €14.95. When you take out any of these plans you will also fall in for a Google Adwords voucher where you can get €100 when you spend €25.

The most expensive plans they have will be the dedicated servers, both managed and unmanaged. To get a price on these you will need to talk to the sales team so they can provide you with the most beneficial package.

User-Friendly

Easy to Use Control Panel & Mobile Friendly

A buyers guide that you can visit on the site is definitely a handy way to be able to find the right type of hosting for your needs, and Blacknight hosting offer this great guide to iron out any confusion or questions that you may have.

The site itself is very well thought out and you can easily navigate through to the area you need to get to. You can clearly see the plans available under each hosting, and all the features and tools that come as part of those plans. With a mobile friendly hosting solution that will enable your customers to view your site on mobile devices and Smartphones, you have a great user-friendly company in Blacknight.

Summary

A Broad Range of Hosting Solutions for all Business Sizes

Blacknight offer a flexible way for you to get your company site hosted, with a good variety of hosting platforms and plans to go with them. With free tools to help you improve your site, and increase its ranking performance in the likes of Google, it can be a great step forward for small business owners.

Support, prices and server reliability are all above average and instill confidence for users, and all call agents are based in Ireland so you will have English speaking operatives on-hand.

Pros

  • Free Tools and Features
  • Reliable Support
  • Competitive Prices
  • Mobile Friendly

Cons

  • Live chat not always available

Blacknight Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Minimus 10 GB 199.99 GB cPanel 30 £4.26 2.6 Details
Medius 20 GB 399.97 GB cPanel 60 £7.70 1.0 Details
Maximus 30 GB 600.06 GB cPanel 90 £12.85 2.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Starter 15 GB 1 core 512 MB 500.02 GB £11.17 2.6 Details
Starter+ 25 GB 1 core 1 GB 500.02 GB £16.34 2.6 Details
Business 40 GB 2 cores 2 GB 749.98 GB £34.36 1.0 Details
Business + 50 GB 2 cores 4 GB 1000.4 GB £42.96 1.0 Details
Professional 60 GB 4 cores 4 GB 1.95 TB £60.16 2.6 Details
Professional + 70 GB 8 cores 8 GB 2.93 TB £85.96 2.6 Details
Enterprise 80 GB 8 cores 12 GB 4 TB £111.76 2.6 Details

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