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High end hosting company that also caters to smaller sites
eUKHost is a well established hosting company that is dedicated to serving the United Kingdom with their services. They opened the doors in 2001 and remains privately owned to this day. They have hosting options for sites of all levels, but it seems they are really primarily focused on serving medium to large sized sites as most of their services are centered around VPS, dedicated servers and a service they call ‘semi-dedicated’ servers. They advertise that they are currently serving more than 35,000 customers, which makes them a smaller hosting company overall. Even though they don’t have as many customers as many of the other hosting companies, however, they are able to provide excellent services. All their services are well laid out and easy to understand. In addition, while they are primarily serving the UK market, they have customers from around the world. While looking at other reviews and comments from current and former customers, it has been quite hard to find people with anything negative to say about this hosting company.
Uptime & Reliability
99.95% uptime guarantee with 24/7/365 live support
You’ll get a 99.95% uptime guarantee with all their hosting packages, which is quite nice. It is not really clear what you get in the event that you’re doing for longer than this, but it is expected that it will be some type of credit to your bill. In the event that you have any type of downtime or any other issues, their technical support teams are quick to respond and help you get back up and running fast.
Nice features in and out of their many hosting packages
This company offers a wide range of different hosting packages to help ensure all types of sites can have a great user experience. On their shared hosting plans they have a lot of customization available including offering both Linux and Windows servers. When you move up to VPS you will have even greater flexibility available, and with dedicated servers you get full root access so you can create your own options. One of the best features about this company is that they have semi-dedicated servers, which give you virtually all of the benefits of a dedicated server, but at a significantly lower price. This is a nice perk for those who have sites that are out growing their VPS, but can’t yet afford a dedicated server.
Great support options but some techs are outside of UK
From what I can gather, the level 1 technical support teams are not physically located int eh UK, which can be frustrating. If you have a more complicated issue, however, you can be quickly escalated to an on-site technician who can help you through the issue. It is good to note, however, that even the level 1 techs seem very competent as long as they don’t need physical access to the servers.
Fair pricing for the services
eUKHost has a package at virtually every price point because of the fact that they offer so many different options. They aren’t looking to compete for the lowest price in the industry, but at the same time they do take care not to overcharge. When you compare the specific features and services you get with each package, you will know that you’re being charged fairly.
Very respected UK hosting company for all types of sites
If you are looking to have a site hosted in the UK, this is definitely a good option to consider. While they are clearly focused on the higher end hosting options, they also don’t neglect shared hosting either. This makes them a great choice for anyone looking to start a site with the hope of growing over time. Pros:
Extensive dedicated hosting options
Serves all customers properly
Semi-dedicated server options
Some tech support is located outside of the UK
Can be confusing with so many hosting packages to choose from
Thank you, Hayden, for your excellent support in helping me log into my VPS on my Windows 10 laptop without security issues, such as https being crossed through. Hayden is always very polite, professional and helpful.
I have used EUK for a number of years and the service has now become unacceptable. They take days to open support tickets even when they say they are marked as urgent. Their billing system and eNlight cloud services do not work at all and you are billed random amounts without being able to actually access and view what the charges are for. The rest of the good reviews on here are simply from instances where their support are able to carry out basic requests and you are specifically asked to post a comment which is then added here so it makes it look like good service but the reality is far from that. Nothing seems to be working anymore. I have been threatened by EUK Host that they will suspend my accounts if I take any legal action against them for my complaints. At this moment in time I have called about a billing issue and was transferred, I have now been sitting on the phone for 45 mins and no one will answer and no managers available as they are all apparently training, no billing support available and so as their system will not add funds to my servers these will now go offline and there is nothing I can do about it. AVOID THIS COMPANY --REALLY AVOID THEM.
I have used eUKhost support a number of times and they were able to help me right away. Excellent people with good knowledge, and service. The whole support team has been great and professional doing their job. Lots of kudos to each and everyone. I have tried different hosting companies but eUKhost in terms of service, backup & support are unsurpassable.
hello here) happy write here, very big respect for the effective, Eukhost is a service of talent peoples, they always available for the support Adam Smith, this man support me with payment and technical questions, respect for him and also Rashid Shaikh(for the movement of site).
I have been using eUKhost since March 2017 and I am very satisfied with their service. If you need UK based hosting for your business I am recommending this company because - they are the best if you want professional support and good service. I am truly satisfied with their support agents, and want to mention two very good of them: The first one is Neil Wilson and second is Summer D.
I have been using eUKhost since March 2009 and have never experienced downtime with them. The first class tech support has always solved issues rapidly and the staff are polite and courteous. I never have the feeling they are sneering at the problems I have brought to them. The live CHAT system of support is fantastic and you always get to talk with a very knowledgeable tech person. eUKhost are great service provider and highly recommended. They may not be the very cheapest host to offer services but they are fairly priced and you really do get what you pay for. I have not been able to fault them when technical issues are raised. Eight years service speaks for itself and I would only leave if the service failed to live up to its promises. No example website pages as I am just exiting a website builder experience with a company that have left behind an advert dns so original dos is still propagating.
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