Completely Terrible Company. I was open a ticket to get some discount. After that they blocked my account and replied

"We are not going to provide services to you. If you choose to create more accounts, you might end up in a situation where you lose your money and servers."

What the hell is going on? What the behavior of support? They are not professional in his work. Be carefull before choosing this company

Support does not exist. When you submit a ticket there is not a care in the world for them to answer. Service can only be described as SHIT.

if you think need support , hosthatch is not good for you . i submitted a ticket 1 month ago but its still pending.
really bad support You will go crazy waiting

Awful customer support. They don't even care about your tickets. They answer whenever they want to do so. Just choose another one for your good.

Awful provider who refuses to refund or cancel orders made.inside 7 days which is illegal and against their own terms and conditions.

Having to chargeback as support has terrible and poor atittide. Probably some little kid in a basement trying to scam people

I cancel my service here, the network that company not . Their support might be slow ,The most worst hosting service there is. Stay away! Screwed up their customers completely my VPS Hong kong server slow connection the glass link fake connection http://lg.hkg.hosthatch.com/