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A Small Orange is definitely one of those unheard of web hosting companies, but don’t let that steer you away from them, because they are offer simple and clear hosting packages. What you get with A Small Orange is uncluttered and crystal clear information that provides a reliable service to its users. Prices range from just under $3 per month for the shared hosting option and up to $100 for dedicated, and A Small Orange also offer a full refund policy.
Transparent About Uptime but Vague About Information
What do I say about the reliability? It’s fairly transparent but vague at the same time. By this I mean that they do offer information on uptime and data centres but don’t really go out of their way to provide historical data for uptime or in-depth information on servers etc.That’s not a massive issue though as they do guarantee 99.9% uptime with a page that shows server status details. A Small Orange also monitor their servers using CCTV, redundancy power systems which come in the form of a backup battery, and this is all powered by diesel.
Features That Will Blow Your Mind!
There are some really good features available over at A Small Orange, and all shared hosting plans come with daily backups, an SSD driven hosting environment, and automatic script installation. However, the real selling point for me is that they offer unlimited POP3, MySQL, Mailing Lists, Email Forwarders, Sub-domains, and FTP Accounts, which is an offer that you won’t find on many hosting websites.For extra costs you can also buy more bandwidth for your plan, a premium support option, and you can also take out dedicated IP addresses for SSL sites.
Support Options Let The Down
If one area of our review lets A Small Orange down its the support that they offer. It almost seems like they have been so busy perfecting every other angle of the business that they haven’t had time to bother about customer support. All of the support is outsourced, and the support workers work remotely. This can lead to a whole host of problems and what many customers have reported is that they haven’t been able to get sufficient advice or answers to some of the more technical questions. Support is 24/7/365 but live chat isn’t available over the weekend periods. You can get in contact by email and ticket system but there is absolutely no telephone support available.
Live chat only on during weekdays
Support team scattered across the USA
No telephone support offered
Prices to Suit Anyone Requirements
There are a total of 5 hosting plans which range from Shared Hosting to Hybrid and Dedicated hosting, and everything in between. The prices and requirements can meet the needs of an individual or small company up to large enterprises.For the lowest paid plan you can pick yourself up a shared hosting account which can get your business up off the ground in no time. Reseller hosting starts at $15 per month whilst Business hosting and Cloud VPS hosting, both begin at $20 per month.
One of The Best Web Hosting Sites Out There
The website itself is amazingly well designed, and everything is simply laid-out and accessible from the homepage. You can either select bundles or ‘find your perfect plan’ which lists all the plans available. There is no clutter, no needless content and images, it’s simple plain and just brilliant.CPanel comes with most plans but double check this before buying as it appears to be missing on some plans. CPanel is an excellent control panel tool for beginners and experienced users and just makes life easier when managing your site and hosting.This is one of my favourite web hosting sites to be on, I would actually say it’s a pleasure to navigate around.
A Strong Contender For One of The Best Shared Hosting Platforms
A Small Orange is a really great hosting solution for small to medium sized businesses, with the option to scale up. The user-friendly feel of the site and the clear service line-up is definitely a 10/10 for me as anyone from a basic Internet user to an advanced user can jump onto the site and feel comfortable in seconds. The plans are all nicely priced and offer some feature packed tools and options that can help you take control of your website. A refund policy and a 45-day money back guarantee are just more tempting reason to take out a hosting plan, with the only one big drawback being the lack of support.
I used to swear by this host but I don't know if they went under new management. They're a total nightmare now... they'll email you about some major change in your server where you have to modify your DNS w/ your domains services (seriously?!)... tell you they don't have it ironed out... and they'll get back to you...(spoiler, they don't). I had three sites down for 3 days.. that's insanity. two sites are still down one is unimportant but the other will be dumping me because I can't help them. The Chat service bot never gets back to you and that's Option A B and C for service. Sometimes I get something fixed by emailing help@ but never a reply since ~2018-19...
You can check out anytime you like, but you can never leave
ASO used to be fantastic but they're absolute garbage now, borderline scam. They literally do not have a way to delete your credit card information, will renew your plan when you disabled auto renewal 2 weeks before it's due and hide behind "according to our terms of service you have to cancel 45 days before your renewal".
In it for nothing more than the money, avoid at all costs
They may be considered "value for money" but do you really want to pay for something that hardly works? I'm in a process of moving away from them, they've been nothing but trouble. They've just started some "migration" that they never warned me about with my website AND my email down for 2 days and was told that all emails sent to me will be lost, incredible poor service. Please do not go with host nine or A Small Orange (new company name), if you do, you will regret it
Used to be decent, gone wayyyyy downhill in recent years. Atrocious customer service, they WILL frequently make mistakes and not adhere to what they tell you at all. Double-billed me for two years strait w/o notice. Failed to process refunds correctly. DNS errors left and right. refuses to take responsibility or even offer a small discount. Awful company, idiotic customer support, they literally could not give a single sh*t
Will be taking my business elsewhere as soon as the year expires.
Beyond spotty service, their web portal is impossible to use - literally looks like it hasn't been changed since 2004.
They over charge a lot, and wont support Lets Encrypt because they still want more
Been using these guys for a while. I liked them at first, but something must have gone wrong at some point. I needed to add SSL to a site, and they wanted 35 a month. I told them I was already paying 100 a year for basically zero storage or bandwidth, but that meant nothing.
Stay away from ASO. After many years of good service, the independent company sold itself to another owner. Service quality dropped. The folks running the email servers are clearly incompetent. Additionally, management did not hire people who could fix email that was blacklisted by yahoo and aol. Yes, the black listing takes place in control of a third party. However, just about every other email provider manages to get mail through to aol and yahoo, two of the larger email domains in the world. Furthermore, i am willing to wager that the mail services that did have aol & yahoo problems managed to fix their situation in less than three years (the span of time that i experienced the inability to send email to aol and yahoo). It is such a relief to now use an email provider that is capable (Ultra Web Hosting). The *temporary* work around I suggested to ASO was to allow me to use another SMTP server that was not blacklisted. They wanted to charge significantly more for a dedicated mail server to address their mistake.
They used to be excellent but now they are terrible. For over a month their servers have gone down every two days. The chat staff are as helpful as they can be but they do not seem to be allowed to refer matters up the chain to the senior managers. I cannot find out who the current CEO is and it is not there person you get when you Google the subject. If you press them on this they just say they will upgrade the support ticket. Every two days I have to get on the chat line to ask them to fix it. It am going mad with it.
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