4.8 
Best PBX Hosting Feature Overview
| Provider | Starting Price | Storage (GB) | Bandwidth | Free Domain | |
|---|---|---|---|---|---|
 | $4.00 | 20-4000 | 5 TB | No | Visit Kamatera |
 | $2.90 | 30-110 | Unlimited | Yes | Visit Ultahost |
 | $2.99 | 100-200 | Unlimited | Yes | Visit Hostinger |
 | $1.00 | 10-unlimited | Unlimited | Yes | Visit IONOS |
 | $2.50 | Unlimited | Unlimited | Yes | Visit InterServer |
 | $2.99 | 20-300 | Unlimited | Yes | Visit A2 Hosting |
What are PBX Hosting Services?
PBX (Private Branch Exchange) Hosting Services are cloud-based systems that manage and route internal and external communication for businesses. Rather than using traditional on-premise PBX hardware, hosted PBX systems allow businesses to handle call management, voicemail, conferencing, and other telephony functions over the internet. This setup provides flexibility, scalability, and often lower costs compared to maintaining physical hardware, making it ideal for companies of all sizes that need reliable business phone systems.
When to Choose and When to Avoid PBX Hosting
| Reasons to Use PBX Hosting | Reasons Not to Use PBX Hosting |
| You need a scalable solution to handle a growing number of calls. | Your business requires only basic phone services without advanced features. |
| You want to avoid the high costs and maintenance of on-site hardware. | You prefer full control over your phone system and don’t mind managing hardware. |
| Your team is distributed across multiple locations and needs easy communication. | Your business doesn’t rely heavily on telecommunication or PBX features. |
| You require advanced features like call recording, IVR, and call routing. | Your internet connection is unreliable or cannot support VoIP systems. |
| You prefer a pay-as-you-go pricing model that adjusts with usage. | You have limited technical knowledge and prefer a simpler phone system. |
Alternatives to PBX Hosting
- On-Premise PBX: Ideal for businesses that need full control over their phone systems and have the resources to maintain and upgrade hardware.
- VoIP (Voice over IP) Services: Suitable for small businesses looking for basic internet-based calling without the advanced features of PBX.
- Unified Communications as a Service (UCaaS): Perfect for companies looking to integrate all communication channels (voice, video, messaging) into a single cloud service.
- Virtual Phone Systems: Best for small businesses or freelancers who need a professional phone setup without the complexity of a full PBX system.
How to Choose the Best PBX Hosting Provider
- Look for Advanced Features: Ensure the provider offers the PBX features you need like IVR, call routing, or auto-attendant.
- Check for Uptime Guarantees: Look for a provider with a strong uptime guarantee (99.9% or higher) to ensure consistent service.
- Scalability: Choose a provider that allows you to easily scale up or down based on your business needs.
- Customer Support: Opt for providers with 24/7 support, especially if you need help managing your phone system.
- Pricing and Contract Flexibility: Review the pricing structure—choose providers with transparent, flexible plans that fit your budget and avoid long-term contracts if possible.
6 Best PBX Hosting Services Sep 2024
Kamatera is renowned for offering PBX hosting services with flexible configurations. Its infrastructure is spread across multiple data centers globally, with low-latency communication. Businesses looking for performance and scalability will benefit from its robust cloud-based PBX hosting plans. Kamatera is the perfect choice for those that require instant scaling options to handle varying levels of communication traffic.
Rating Based on Expert Review:
- Overall Score: 4.9
- Features: 5.0
- Reliability: 5.0
- User-Friendly: 4.8
- Support: 4.9
- Pricing: 4.9
Detailed Analysis:
- Features: Kamatera offers advanced cloud-based PBX solutions with features like unlimited extensions, call forwarding, and automated attendants. It also supports VoIP and SIP trunking for easy integration with existing phone systems.
- Reliability: The platform guarantees 99.95% uptime, ensuring uninterrupted communication. Its global presence across America, Europe, and Asia guarantees stable connectivity with minimal downtime.
- User-Friendly: Kamatera’s control panel allows for easy management of PBX systems with intuitive tools, making it simple for both technical and non-technical users to customize and monitor their setups.
- Support: With 24/7 live support, Kamatera ensures quick assistance. Their team helps users with setup, configuration, and any technical issues that arise.
- Pricing: Kamatera offers flexible pay-as-you-go pricing models, allowing businesses to only pay for what they use, starting as low as $4/month.
Pros and Cons:
- Highly scalable and customizable PBX solutions
- 24/7 live technical support
- Global data centers for low-latency communication
- Higher costs for fully managed solutions
- Some technical knowledge is helpful for setup
Ultahost delivers cost-effective PBX hosting services ideal for small to medium-sized businesses. Combining affordability with solid performance, it allows companies to implement advanced telecommunication systems without breaking the bank. Their budget-friendly plans provide a reliable platform for businesses needing essential PBX functionality.
Rating Based on Expert Review:
- Overall Score: 4.7
- Features: 4.6
- Reliability: 4.8
- User-Friendly: 4.7
- Support: 4.7
- Pricing: 4.9
Detailed Analysis:
- Features: Ultahost offers a complete range of PBX features, including call routing, voicemail, and conference calling, with full SIP support. It also provides extensions and integration with third-party apps like CRM systems.
- Reliability: The company provides 99.9% uptime and uses cutting-edge hardware to deliver stable, reliable hosting for business communications. Regular backups ensure data protection and smooth recovery in case of issues.
- User-Friendly: Ultahost features an intuitive control panel that makes it easy for businesses to manage their PBX systems without needing extensive technical expertise.
- Support: 24/7 customer support through live chat and ticketing makes sure that users receive effective assistance whenever needed.
- Pricing: Ultahost’s PBX plans start at just $5/month, making it one of the most affordable options for businesses looking to implement PBX hosting.
Pros and Cons:
- Affordable pricing for small and medium-sized businesses
- Easy-to-use control panel
- Good uptime and stability
- Limited advanced PBX features compared to premium options
- Fewer global data centers for international businesses
Hostinger is a budget-friendly PBX hosting provider offering reliable performance at lower costs. Its plans are well-suited for startups or small businesses looking for essential PBX features without a hefty price tag. Hostinger excels in balancing cost-efficiency with sufficient features for smooth communication.
Rating Based on Expert Review:
- Overall Score: 4.6
- Features: 4.5
- Reliability: 4.7
- User-Friendly: 4.6
- Support: 4.5
- Pricing: 4.9
Detailed Analysis:
- Features: Hostinger’s PBX hosting includes basic call management features like call forwarding, auto-attendant, and voicemail. While more limited in scope compared to some competitors, it still provides reliable service for small businesses.
- Reliability: With a 99.9% uptime guarantee, Hostinger ensures consistent PBX performance, supported by solid infrastructure and regular updates.
- User-Friendly: The control panel is straightforward and accessible, making it simple for beginners to manage their PBX systems without technical expertise.
- Support: Hostinger provides 24/7 customer support via chat and ticketing, with a responsive team to handle technical difficulties.
- Pricing: Starting at $3.99/month, Hostinger is one of the most budget-friendly PBX hosting providers, offering essential features at a low price.
Pros and Cons:
- Very affordable pricing
- Easy-to-use interface
- Reliable uptime
- Limited advanced features
- Support can sometimes be slow during peak hours
IONOS offers powerful PBX hosting solutions tailored for large enterprises. With high-performance infrastructure and advanced features, IONOS is ideal for businesses that need extensive customization and scalability. It’s known for offering reliable communication solutions for companies with complex needs.
Rating Based on Expert Review:
- Overall Score: 4.8
- Features: 4.9
- Reliability: 4.9
- User-Friendly: 4.7
- Support: 4.8
- Pricing: 4.7
Detailed Analysis:
- Features: IONOS delivers advanced PBX features, including call management, conferencing, CRM integration, and detailed reporting. SIP trunking and VoIP support ensure seamless communication at scale.
- Reliability: The company provides a 99.99% uptime guarantee and uses high-grade infrastructure to ensure stability. It operates multiple global data centers for secure, uninterrupted service.
- User-Friendly: IONOS provides a powerful control panel with extensive configuration options, though its advanced features might require some technical expertise to fully utilize.
- Support: 24/7 phone, chat, and email support ensure that enterprise clients get dedicated assistance whenever they need it.
- Pricing: IONOS offers competitive pricing starting at $5/month, with customizable plans for large-scale enterprises.
Pros and Cons:
- Extensive enterprise-grade features
- High reliability with a 99.99% uptime guarantee
- Global data centers for low-latency communication
- Advanced features may require technical expertise
- Slightly higher pricing for premium plans
InterServer is known for its customizable PBX hosting solutions, offering flexibility for businesses of all sizes. With a variety of configuration options, it’s ideal for users who want to tailor their PBX systems to specific needs. The provider’s reliable infrastructure and competitive pricing make it a strong option for businesses with unique requirements.
Rating Based on Expert Review:
- Overall Score: 4.7
- Features: 4.8
- Reliability: 4.7
- User-Friendly: 4.6
- Support: 4.7
- Pricing: 4.8
Detailed Analysis:
- Features: InterServer offers a broad set of PBX features, including call routing, voice recording, and SIP trunking. Users have the flexibility to add or remove features based on their needs.
- Reliability: With a 99.9% uptime guarantee, InterServer delivers stable performance, and its data centers ensure low-latency communication.
- User-Friendly: Although highly customizable, the platform’s interface is user-friendly, allowing even non-technical users to set up and manage their PBX systems easily.
- Support: InterServer provides 24/7 support via live chat, email, and phone, with a dedicated team ready to assist with any issues.
- Pricing: Starting at $6/month, InterServer’s plans are competitively priced, offering great value for businesses seeking customizable solutions.
Pros and Cons:
- Highly customizable PBX solutions
- Competitive pricing
- Reliable infrastructure
- Advanced features may require configuration time
- Limited international data centers
A2 Hosting is known for delivering PBX hosting services. With a focus on speed and reliability, it’s a perfect choice for businesses that require fast, responsive, and scalable PBX solutions. Their turbo servers ensure quick load times and minimal latency for communication.
Rating Based on Expert Review:
- Overall Score: 4.8
- Features: 4.9
- Reliability: 4
- User-Friendly: 4.7
- Support: 4.8
- Pricing: 4.8
Detailed Analysis:
- Features: A2 Hosting provides a full suite of PBX features, including auto-attendant, call recording, conference calling, and SIP trunking. It also supports integration with popular CRM systems and offers advanced call routing options.
- Reliability: A2 Hosting guarantees a 99.9% uptime, using optimized servers and redundant infrastructure to provide reliable PBX services with minimal downtime.
- User-Friendly: The control panel is simple to use, allowing users to manage their PBX setups without requiring technical knowledge. However, advanced users will appreciate the flexibility for fine-tuning their configurations.
- Support: A2 Hosting’s 24/7 Guru Crew Support is available through live chat, phone, and email, providing expert assistance for any issues that arise.
- Pricing: Plans start at $5.99/month, offering high-performance servers with affordable pricing for businesses looking for strong value in PBX hosting.
Pros and Cons:
- Turbo servers for fast performance
- 99.9% uptime guarantee
- Excellent support team
- Slightly higher starting price compared to some budget options
- Advanced features might require some setup time
Why Trust Our Recommendations
At HostAdvice, trust is at the core of what we do. Our team of experts thoroughly researches, tests, and ranks PBX hosting providers based on real-world performance and customer feedback. We evaluate each provider’s reliability, features, and customer support, ensuring that our recommendations are unbiased and helpful. Our goal is to guide you to the best PBX hosting solutions that meet your specific business needs. Learn more about how we test and rank services here.
Final Recommendations
When choosing PBX hosting, it’s crucial to look for providers that offer the features your business needs while ensuring scalability, reliability, and top-notch customer support. Each provider offers unique strengths, so assess your business size, budget, and telecommunication requirements before making a decision. With the right PBX hosting provider, you can streamline communication and improve operational efficiency.
