Amazon Web Services (AWS) Reviews and Expert Opinion

Based on 62 user reviews in 8 languages
4.2
POOR

Customer score for Amazon Web Services (AWS)

  • Reliability
    4.3 / 10
  • Pricing
    4.2 / 10
  • User Friendly
    4.1 / 10
  • Support
    3.7 / 10
  • Features
    4.6 / 10

Detailed Scores / Summary

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Sumith Goonetilleke
Australia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Is AWS running out of Money?

Service used: Cloud
I am a student, and try to do a project via AWS as my University pushed me to do, I had a basic plan with free tier. I changed it to Developer to get support otherwise AWS do not support. (This gives us the sense of how good the s...Read More
N S
N S
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

WORST COMPANY EVER!!

Service used: Cloud
My personal information was posted using this service. I have been asking for over a week for it to be taken down and with no help! They are giving me the run around. I WOULD NEVER USE THIS SERVICE.. EVER!!
Bill Southworth
Bill Southworth
United States
  • Reliability10
  • Pricing6
  • User Friendly4
  • Support2
  • Features8
6.0

I'm being billed for an account that I think had the login hacked.

Service used: Cloud
I'm being billed for an account that I can't access. I've got about 20 attempts that just tell me to log into that account to report the problem. I've contact Sales and Billing but they seem to be ignoring my requests. I like AWS but their support is so, so bad. I'd rate support negative if I could.
Tracie Hannick
Tracie Hannick
United States
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8

WORST Backup system ever!

Service used: Cloud
No support, unless you pay. But you cant have the basic plan and get support.
No instructions online
No one other than sales to call and they DO NOT want to help. I have no access to my files and the sales person doesnt even kno...Read More

Typical Amazon Web Services (AWS) Prices

Service Monthly Price Range
Cloud Hosting £4.46 - £1,100.47 3 plans
The Services & Prices are taken from aws.amazon.com

Amazon Web Services (AWS) Expert Review 2020

Written by: Eliran Ouzan

Amazon Web Services (AWS) Rating

  • Reliability
    10 / 10
  • Pricing
    7 / 10
  • User Friendly
    10 / 10
  • Support
    10 / 10
  • Features
    10 / 10
9.4
Rated by Eliran Ouzan
Expert

Expert Overview

Web services from Amazon.com

This service is run by Amazon.com so it is really unlike anything else out there.  They don't just provide web hosting, but rather they offer a suite of services to help businesses.  It seems they are mostly targeting individuals and businesses that sell products on the Amazon platform, but I don't see any restrictions that limit it only to this type of site.

They have a lot of options to choose from, but they aren't what you'll be used to.  What this service is mostly ideal for is load balancing and offloading some hosting and processing tasks to Amazon, since they have the infrastructure to handle it. The bottom line is this is really a set of services for web experts and those who need the specifics that they are offering.

Uptime & Reliability

Exceptional Reliability

This is really what people are paying for when they use Amazon web solutions.  They have full redundancy, server cloaning, automated backup and many other features that help to ensure their services never go down.  They also run the world's largest online retailer (Amazon.com) so they obviously need to have their sites up at all times.

You can choose from multiple data centers as well.  The data centers are located in Sao Paulo, Singapore, Sydney, Tokyo, Virginia, Oregon and California.

Features

Seemingly Endless Features

This company offers tons of different services including scheduled backups, elastic load balancing, many data center locations, a virtual cloud, content delivery and much more.  Selecting exactly what you want can be confusing for the average webmaster, however, so make sure you take your time and really understand what it is that they are offering before you sign up.

Their hosting allows a number of different platforms including Joomla, Ruby, WordPress, Drupal, Dot Net and Magento.  They also offer both Windows and Linux hosting options, which is always nice.

Support

Expert Support

Not surprisingly, they offer extremely high quality support.  Amazon is well known for their customer service, and they have put that stress in their hosting solution as well.  You can contact them anytime to get assistance if you need it, and their team of experts will be able to help you every step of the way.

Pricing

Unique pricing options

For the use of their Amazon cloud hosting you actually pay per hour, month or year depending on what you need.  The base price starts at $.08 per hour (eight cents per hour).  You can also pay monthly, which is $57.60 or annually at $691.20.  Obviously this is not your normal web hosting solution, and you will be paying for the extra services that they offer, so make sure you know how to use them before considering this option.

Summary

Great service if you need it

This is one of those options that if you need what they are offering, they are the best in the business.  If you don't need it, however, it should not even be considered.  For most people, there is no need to go this route for general hosting.

Pros:

  • Run by Amazon.com
  • Excellent support
  • High end services

Cons:

  • Odd pricing structure
  • Only really needed by certain types of sites
Read the full expert review Visit Amazon Web Services (AWS) See plans & pricing

Amazon Web Services (AWS) Prices, Plans & Features - 2020

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
EC2 Spot Instances - m3.medium Unlimited 0 B Unlimited £4.46 3.2
EC2 Reserved instances - M3.Large Unlimited 0 B Unlimited £55.79 7.3
EC2 Dedicated instances Unlimited 0 B Unlimited £1,100.47 2.7
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A few words from Amazon Web Services (AWS)

Amazon EC2
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.

Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment. Amazon EC2 reduces the time required to obtain and boot new server instances to minutes, allowing you to quickly scale capacity, both up and down, as your computing requirements change. Amazon EC2 changes the economics of computing by allowing you to pay only for capacity that you actually use. Amazon EC2 provides developers the tools to build failure resilient applications and isolate themselves from common failure scenarios.

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