Bluehost is one of only three hosting providers recommended by WordPress, which is pretty impressive. So, I’ve tested usability, performance, and customer support, to help you decide whether Bluehost is right for you.
Bluehost is one of only three hosting providers recommended by WordPress, which is pretty impressive. So, I’ve tested usability, performance, and customer support, to help you decide whether Bluehost is right for you.
Bluehost offers a range of shared, VPS, and dedicated hosting packages focused on WordPress optimization, designed specifically to help users build and manage powerful, content-heavy sites.
With versatile hosting plans, fair prices, and a range of powerful features, Bluehost’s servers also boast a decent performance. Bluehost also offers free domains, SSL certificates, and CDN support; so hosting management is streamlined and secure.
But online reviews are mixed, and I wanted to see how Bluehost servers really stood up to competitors.
I’ve tested everything, from usability to support, to compare and help you make the right hosting choice.
Bluehost
Bluehost offers a range of packages and features that prioritize adaptability and performance – with shared, VPS, and dedicated hosting servers that all focus on WordPress-specific optimization.
There are many hosts on the market. How to effectively compare and rate them? Our experts at HostAdvice create a standardized Hosting Rating Methodology that helps us compare each host based on a number of factors and give them relevant scores.
Live chat, phone lines, and social media support, as well as a vast knowledge base for user self-help. Live chat slower than many competitors.
Overall
8.7
Bluehost servers provide reliable uptime, solid response times, and are supported by a wide range of WordPress-optimized features. Free domains and automatic installs make it a great choice for beginners.
Bluehost Prices & Plans – 2026
Bluehost specializes in VPS servers, as well as bothshared and dedicated hosting solutions that are extremely WordPress-centric.
They also offer a 30-day money back guarantee with every plan – so you’ve got time to decide whether you’ve made the right investment! You won’t be refunded on domain purchases, however, so make sure you’ve decided on this fully before purchase.
Depending upon your location, Bluehost accepts different payment methods. In most regions, this includes major credit cards and PayPal.
Streamlining and optimizing management of your WordPress sites.
Automatic App Installs
Including WordPress, as well as other popular and relevant apps.
Free SSL Certificates
Keeping your website and users safe, and improving SEO rankings.
Free CDN
Your website remains responsive and active to your audience, wherever they are.
Analytics Tools
To help you with marketing, SEO, and client management for your WordPress site.
Bluehost
Bluehost offers a range of packages and features that prioritize adaptability and performance – with shared, VPS, and dedicated hosting servers that all focus on WordPress-specific optimization.
First, let’s take a look at Bluehost server performance based on a number of important metrics – speed, uptime, and average website loading time.
Bluehost GTMetrix Test Results
Bluehost promises a 99.9% uptime guarantee, which is standard in the industry. During testing with GTMetrix, it offered solid response times, and fair loading times.
Results:
Grade: B
Performance: 94%
Structure: 71%
TTFBL 150ms
Fully Load Time: 2.0s
Bluehost Pagespeed Insight Test Results
When I tested Bluehost’s homepage using Pagespeed Insights, the resultsweren’t quite as good. Performance overall was average, with speed being pretty slow – and importantly, way higher than Google’s recommended average.
Results:
Performance: 54%
Speed Index: 2.7s
First Contentful Paint: 1.3s
Largest Contentful Paint: 2.5s
Total Blocking Time: 590ms
Bluehost
Bluehost offers a range of packages and features that prioritize adaptability and performance – with shared, VPS, and dedicated hosting servers that all focus on WordPress-specific optimization.
Customer support spans live chat, phone lines, and a vast knowledge base for self-help solutions.
But how good is Bluehost’s actual customer service experience?
Phone Support
Bluehost’s phone lines are available 24/7, making this the best choice for urgent questions or issues.
However, I couldn’t find phone numbers for certain regions – so this may not be an option depending where you live.
Live Chat
I also tested the Bluehost live chat, which is only available to customers. Offering live chat customer service is industry standard, but I was abitdisappointed with the results.
It took a while to connect with a support agent, which could put some users off this feature – and definitely isn’t ideal if the issue was urgent.
But responses were detailed, and the support agents themselves were friendly and knowledgeable.
Knowledge Base
Bluehost offers an expansive Knowledge Base, with a useful and accurate search function to help you find relevant articles easily.
I found this really useful for quick, simple issues, but I’d recommend calling the phone lines for anything more technical.
Bluehost
Bluehost offers a range of packages and features that prioritize adaptability and performance – with shared, VPS, and dedicated hosting servers that all focus on WordPress-specific optimization.
From registration to the control panel, I’ve tested Bluehost features for usability and functionality.
Registration
Let’s start at the beginning; registering with Bluehost is incredibly easy.
Once you’ve chosen a suitable plan from the Get Started page, you’ll be asked to register your domain and signup. You don’t have to include a domain for now!
Select any extras for your Bluehost server package, such as Yoast, CoastGuard, and SiteLock. I was then asked to input my payment details and choose a username (this is the domain tied to your plan).
This took me a few minutes, and I was able to access the Bluehost user dashboard straight away.
Bluehost Control Panel
The Bluehost control panel boasts a modern, intuitive interface updated from the traditional cPanel skin.
From here, you can view, update, and manage your Bluehost servers, account information, and payment details, and install applications.
Installing WordPress on Bluehost
I loved the automatic WordPress install with Bluehost domains, and the website builder has been designed with the platform in mind.
On top of that, WordPress is updated automatically – so you don’t have to worry about falling behind.
Add an Email Account on Bluehost
Finally, let’s try adding new email account management to the Bluehost server.
There’s two choices for adding email addresses with Bluehost, depending on whether you use the Bluerock or Legacy interface. Bluerock interface is the most recent and standard, so you’re probably using this.
Using the Emails & Office
If you’re using Bluerock interface, you’re able to add a new email from the Emails & Office tab, in the left-hand navigation bar.
Here you can purchase new email packages, or manage your existing ones. Add the required information, and click Create.
Using cPanel
If you’re using the Legacy interface (or just choose to do it this way) you can also add new email accounts from the cPanel.
Similar to the Emails & Office tab, simply input the required information, then add a password and optional email quota.
Bluehost Alternatives
Hostinger
Hostinger offers a wide range of web hosting services, including shared, cloud, and VPS hosting. Its features include a user-friendly control panel, a free website builder, and auto-installers for WordPress and other CMS platforms.
Hostinger is known for its affordable pricing, making it a popular choice for small to medium-sized businesses and personal websites. Additionally, it provides 24/7 customer support, free SSL certificates, and guarantees 99.9% uptime, ensuring reliable service.
HostGator is a comprehensive web hosting service provider offering a range of hosting solutions including shared, VPS, dedicated, and cloud hosting. Key features include one-click installations for popular applications like WordPress, free website transfers, and a 99.9% uptime guarantee.
HostGator is well-suited for beginners thanks to its user-friendly control panel and website builder tool, making website creation accessible to everyone. Additionally, it offers 24/7 customer support, unlimited bandwidth, and a 45-day money-back guarantee, catering to a wide audience from individual bloggers to larger businesses.
If you’re looking for optimized WordPress hosting, then I’d say look no further than Bluehost.
Boasting competitive initial price plans and intuitive controls, combined with features and tools that keep WordPress management at the core, Bluehost hosting packages are favored by both beginners and experts.
But I found Bluehostcustomer support to be slightly slower than some of their competitors, and with higher renewal rates than average, it might not be the right choice for everyone.
Overall, I had a great experience with Bluehost’s features and management tools, with the website builder being a standout.
Bluehost
Bluehost offers a range of packages and features that prioritize adaptability and performance – with shared, VPS, and dedicated hosting servers that all focus on WordPress-specific optimization.
Bluehost is chosen by many for its affordability and ease of use, ideal for new website owners. However, its performance under high traffic and limited scalability options may not meet the needs of growing websites. Discover our 5 Best Bluehost Alternatives to find a hosting provider that can scale with your evolving site demands.
Setup their agency hosting (formerly called Cloud) for my clients. Been running with no downtime for over 16 months now across 23 clients. The speeds are incredible and the uptime was my biggest surprise. Support has been great when I needed it, there was one time that the support agent couldn't resolve my issue and had to escalate it to someone over email. This issue was resolved a couple of hours later. Overall, the experience has been great, and the pricing beats what I was paying over at Flywheel for a similar agency hosting plan. I also have a couple of test accounts on their shared hosting product. This product has seen some great improvements over the past year and is quite impressive as well.
We have not had incoming mail working for 2 days. Yesterday I phoned them to tell them our email was not being received. They made a few changes on the server and said that it would fix itself in the next 4 to 6 hours. Nothing changed. Next day, still no mail so I called again. After making more changes on the server and making us change all our passwords (13) they told me it would be fixed in 30 minutes. Nothing changed. I called back again and more changes were made on the server. I was told it would now take 24 hours for the changes to propagate. This will be three days our business is without any email. Not sure if your business could go that long with no email, but this is ridiculous. We are now expected to wait until tomorrow afternoon (the third day) to see if it is fixed this time. I'm not holding my breath, but I am researching a new hosting company.
I booked hosting on October 7, 2024 After 24 hours, I found my account not working with the company. I checked my site and found the site working without a problem. I thought it was a technical problem. I tried to log in to my account again on October 9 and found the same problem, but I added that the site was no longer working at all
For more than three days, my site is not working. My account with the company is not working. Whenever I contact technical support, they respond with canned responses. We are working to solve the problem. They will contact you soon. So far, the problem has not been solved at all. Every day, my site is down, which is equivalent to a financial loss. They deal with it coldly. I do not advise anyone, even a beginner, to deal with them
So far, my site is not working. I ignore and deal slowly with their technical support service, as well as leaking my private data by the company, as I find many after booking hosting. They contact me via email and under the name registered with their company to provide SEO, design, and other services, which is something that violates privacy
I think that if there is a negative rating or less than zero, they will deserve it
Complaint about Bluehost Support Staff Sybbale, Sneha, and Harshitha.
Complaint about Bluehost Support Staff Sybbale, Sneha, and Harshitha.
I am a professor of English at a Japanese university. I have used the Bluehost Hosting service for more than 20 years for my courses at two universities. My students use my Moodle website content as a core course tool.
On August 28, 2024, I was following the instructions in the Bluehost cPanel instructed me to update my outdated version of Moodle 4.2 to Moodle V. 4.4.2. After proceeding, the updating process froze before completing the update.
This has happened on previous occasions in the past years (I have used Bluehost Hosting for more than 20 years), and Bluehost Support has always been able to solve my problems under the same conditions. This year, after three attempts with three different Bluehost support people, they could not solve the problem as quickly as in past years. I tried to follow the same steps as in past years, but the Bluehost cPanel has changed since April 2023.
In fact, this year all three Bluehost people (Sybbale, Sneha, and Harshitha.) gave me the same generic ("canned") instructions to "DYI" and report the results to them. I have documented chat recordings if you want to read through the long, unsuccessful chat discussions.
This has been extremely frustrating and disappointing, especially since I have been using Bluehost for over 20 years. Sybbale, Sneha, and Harshitha are unknowledgeable and unenthusiastic about going above and beyond their minimal abilities to solve customer problems.
After 20-plus years, I am now in a panic about finding a new hosting service and setting up my Moodle website before the new semester commences in a couple of weeks. I hope and pray you avoid Bluehost and this exact situation. Fortunately I am having great success with my new hosting service Hostinger. The service is much more user friendly and the support staff have already provided me with understandable guidance to rebuild my website using their hosting service.
I hope I have helped someone avoid the same problem. Avoid Bluehost. It's cheap but widely known for POOR customer service. After 20 years, add me to that long list.
In the short time I've looked after a client who uses them I've seen: - The VPS server they use go down for days without any support - Support is clueless on tech support and just reverts to scripted responses or sending through help articles - No idea on plans, pricing and upgrades. Our plan was apparently legacy and we weren't able to upgrade without starting up a whole new account. We would then apparently get no refund on the old plan (which was only half through its term) and also no assistance migrating to the new account. Our account ran out of storage space and they offered us no solution to increase it. - Server constantly crashes and can't run our website with no explanation or help from support as to why.
There's much more but these are the highlights. Even if you're just looking for simple hosting I would steer well clear and give your money to a hosting company that actually cares about its customers.
Bluehost has been an horrible company to be attached to for the past 10 years. There was never a time I was happy with their service. You get stuck with these hosting companies due to the challenge of switching providers. I finally made the effort to backup all my sites and databases and finally escape their inept clutches.
God what a pain it has been trying to deal with this company. They are not proactive at all. Their support is very unskilled. They pull every trick in the book to prevent you from leaving. There are so many competitors with much better services that have been created over the years. Im happy to be with a capable company now in hostinger. They do everything right. I very strongly suggest not going with bluehost. You will regret it!
After 15 years, I am cancelling my Bluehost account. Why? Terrible service, attempts to upsell "SiteLock" to fix hacked site (did not work) and now they recently changed the terms of my 2 year contract. I will be moving all my business to DreamHost, where I already have a few sites...
Blue host is a worst and overrated hosting service. Their servers are compromised and full of viruses. Their Support agents are lazy and they don't bother to reply on time. It takes 10-15 minutes in getting reply for a single message. Their Wordpress Staging Plugin is full of bugs. If you create a staging site, it will break your main website. In fact during staging creation, main website database tables were deleted by Staging plugin. Their supporters operators are dumb and they don't have much knowledge about Server processes. My website was broken due to their buggy Staging tool. I requested their support operator to restore a website back and he was moving me around other things like file manager, .htaccess file etc.
THEY ARE THE WORST SERVICE YOU CAN FIND, IF YOU WANT TO LOOSE BUSINESS AND WASTE HOURS ON CALL WITH NO RESOLUTION, SIGN UP WITH THEM. THEY DONT HAVE A IDEA WHAT GOING ON, they will email you for account deletion and when you contact them on chat or call they will tell you everything is fine and working and you dont need to worry about it. Next what will happen is that bluehost will shutdown your account, you will loose your domain names, business, and then they will ask you for more money. Their staff is all INDIAN with pseudonyms, they will scam you and rip you off. DONT WASTE YOUR TIME AND MONEY
Yes, Bluehost is safe and secure. They are one of the biggest hosting businesses, with many resources dedicated to auditing and managing security at scale. They also provide various customized security solutions (such as SSLs) for hosted websites.
What kind of assistance do you receive?
Bluehost offers assistance via live chat, toll-free phone calls, and email. These services are available 24/7. They only offer customer care in English; therefore, you should find another host if you prefer another language.
What are the locations of Bluehost's servers?
Accordingly, Bluehost data centers are located in Provo, Utah, and Houston, Texas.
What is the best Bluehost package for WordPress?
Bluehost has three WordPress plans to choose from. The most cost-effective WordPress shared hosting plan is the standard plan. For the most part, this will suffice. They offer WP Pro, managed WordPress hosting perfect for more demanding users.
Is Bluehost able to handle a lot of traffic?
Their shared hosting package managed 100 virtual users without slowing or stopping in our test. These solutions can deal with both planned and unanticipated traffic spikes. However, they have a limited amount of server resources. You’ll have to expand your hosting subscription if you predict significant traffic.
Is it possible to cancel your Bluehost account at any time?
Yes, however, the amount you’ll be reimbursed is contingent on how long you’ve been a customer. Most plans come with a 30-day money-back guarantee, which is plenty of time to see if Bluehost is right for you. If you decide to cancel Bluehost after that, you’ll get a prorated refund for the remaining time on your contract.
What kind of support does BlueHost offer?
Bluehost offers 24/7 via live chat, phone calls, and a support email. The bulk of their customers are English speakers so you may want to opt for their other variants if you want another language. There is BlueHost India and BlueHost China.
What is the best Bluehost package for WordPress?
BlueHost offers its basic WordPress plans and its BASIC plan is great for most entry-level websites. However, if you want more features for full-blown business operations, the WP Pro may be better suited for you.
Is BlueHost good for beginners?
Yes. BlueHost provides an incredibly intuitive and beginner-friendly experience on its hosting plans and services. The UI is clean and easy to understand.
What is BlueHost’s review on Trustpilot?
BlueHost has currently being reviewed by over 5,100 people and Trustpilot and has an overall score of 4.0
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