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Like many others, I used to be a client of a great hosting company (Byte) that got bought by Combell. Combell then cuts off all the innovation, client service. If you dont pay attention, you pay very premium prices for services that they offer for free to new clients.
When you ask to get the free feaures for new clients; no. When asked to get a 24 hour increase for database limit' no. They force you to abandon ship. Try Cloudflare or Cloudways etc. You will be relieved and happy you didnt leave Combell years ago.
Just cheack their features:
128 MB ram
They force me to keep paying another 38 euro's for a free Let's Encrypt
Cancellation on a year basis! Terrible.
If you call them to for any questions, be prepared for a nasty lady yelling at you. They dont want to help you, or maybe its only that lady who just seems to be completely misplaced in her role. I have now stopped the contract, literally becuase of that!
customer support is not existing, cuts off servers for no reason - STAY AWAY!
Combell's business plan seems to be to purchase as many hosting companies as they can, cut all costs (support being the first) and probably sell themselves in a couple of months being the biggest hosting company in the Benelux. The acquiring company will find out about the mess they have left when the people responsible for it are long gone.
After 10 years as a happy customer with openminds they were purchased by combell recently.
Since then we received threatening reminder mails for invoices that were not even close to expiring and our server was cut off without warning 3 days after expiration date of the PAID invoice (mind you, it is the holiday season, this was probably their first day in).
Support does not even bother to answer most of the time, when they do it is after at least 3 days and they claim they did not receive any previous requests, even though they sent automated ticket numbers for them...
To top it all of they are one of the most expensive companies around.
It feels weird to have to give 1 star for reliability and support, since both are completely absent.
I have been a customer with at least 5 different hosting companies over the last 15 years, even a couple of budget companies, but this is by far the worst experience of all.
I have exactly the same story and feeling. Things went down ever since Openminds went to Combell. The takeover completely nuked the reason why I chose Openminds. I'm going away with uttermost pleasure.
I was a happy customer with priorweb. Then combell purchased the company and I was forced to deal with them. Their support is absolutely horrible.
If they bother to answer at all it will be only after three days. Do not expect the answer to be helpful or even remotely relevant though. Phoning support is like playing the lottery: you may have a chance to reach a helpful employee, but just like in the lottery that chance is slim. Most likely you will be treated as an ignorant retard.
This is Jimmy from Combell reaching out to you.
I'm sorry to hear about your experience and I'm sure it's based on a misunderstanding. At Combell we take pride in supporting our customers, and that includes the ones from PriorWeb too. It's what the company has been known for for years. Our customer satisfaction is through the roof and it is something we monitor closely.
Please email me directly at email@example.com about your case and I will look into it for you. I'm unable to find you in our customer database.
Pros: • Just about everything - Free domain, fair price, easy to use, friendly support.. The list goes on and on.Cons: • none really. I have been with them for over a year and am still very happy with every aspect of their service. Perfect host for the Netherlands.
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