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A well established UK hosting company with lots of options
EasySpace has been offering hosting services to people in the UK since 1997. They are part of the well known iosmart PLC, which owns several other hosting companies, all of which have a good reputation.
Unlike many other hosting companies, EasySpace is not specialized toward one target group. They offer all types of hosting services, including shared, VPS, dedicated and more. Whatever it is that you need, this company is able to provide it. For many, this is a nice perk because you can start out at a lower package, and move up as you need it.
They have a lot of great options to choose from, and finding the right one for you is made each on their website, which is well laid out and easy to follow.
Uptime & Reliability
Hosting company offers 100% uptime guarantee
EasySpace is one of the few hosting companies that offers a 100% up time guarantee for all their hosting packages. Whether you are using a basic shared hosting option or their highest end dedicated servers, you can expect your site to be up at all times.
They don’t make it clear what types of refunds or other benefits you’ll get if the site does go down, but the fact that they guarantee this type of up time does imply some sort of compensation if you find your site is unavailable.
They have six data centers in the UK, which they use to help build in redundancy to their hosting. This helps ensure they don’t have any unplanned outages.
Many great plans and features with custom solutions available
You will have many great features to choose from when you sign up with EasySpace. For those looking at entry level sites, they have four shared plans to choose from. Three of them area fairly standard, with features that you can find at most any hosting company. The fourth, however, is a little differnet. They call it the ‘pic n’ mix’ plan, and it allows you to customize the features that you want.
This is a nice option since so many of the shared hosting plans really have more than most people will ever use, or else they are missing some key items that people want.
THey have SSD drives on many of their servers, which you can specifically request. They also offer both Windows and Linux hosting. If you want to promote a mobile website, they have the popular goMobi services that help you to create a nice looking mobile optimized version of your page.
Great technical support team with fast response
In the event that you have any type of technical problems, you will be able to get them resolved quite quickly. The one problem is that they don’t have a toll free number. Depending on where you are clalling from, you may need to pay long-distance charges.
Their technical support staff is located in the UK, however, so that is a nice perk. When you call or submit a ticket, you will get rapid response from qualified technicians.
Fair prices though somewhat confusing
The prices that are offered by EasySpace are in line with industry standards in the UK. The problem, however, is that they can be somewhat confusing. With so many different hosting packages, and optional add on features, it can be hard to know exactly what you’ll be paying until after you’ve gone through several steps.
You definitely get what you pay for with this hosting company though. As you move up from shared hosting to VPS and then dedicated server options, the price goes steadily up as well. Overall, the prices are fair for what you get.
Great hosting option for UK customers
Anyone who is looking to do business in the UK will definatly want to give EasySpace a close look. No matter what type of hosting needs you have, the chances are quite good that they will be able to meet them without any problem.
Customizable shared hosting packages
Shared hosting, VPS, and Dedicated hosting available
Six data centers
100% up time guarantee
No toll free number for technical support
Pricing can sometimes be confusing (though still fair)
Some customers in the past complained about their sites being blocked by Google due to malware. This seems to have been fixed now though.
I have been with this company for many years with their prices going up and up and up, eventually I decided to move away from them but today I felt very duped by this company and this only goes to re-inforce my feelings about EasySpace (Basically always after the $$$'s) I was charged for services (and add-on services) that are now not even with them, which means they couldnt even even deliver them, also the invoices are dated a month after the payment (they attempted to take payment before the services have been provided or invoiced for services they cannot deliver).
I asked them to tell me when and how the auto services were enabled and send me proof that I did this and agreed to it, because this is something I would not do, I like to be in control of what gets renewed - beware of Easyspace in my opinion they operate in an underhand way, also they are very expensive.
Really disappointed by Easyspace. Used them for 13 years for hosting and it has been fine on the whole. Bought some additional products from them in early August - realised the next day it was the wrong thing and they have refused to give money back. No refunds. No 'cooling off period'. Customer service really slow taking up to 2 weeks to respond. No personal touch even after 13 years - am just going to give up with them. I would be pretty ashamed if this was my business and I was getting reviews like this.
Poor service, money grabbing and poor functionality. Took £200 30 days early when I could not cancel auto renew, tried to cancel and get refund but they refused to offer more than 50% even though I had transferred the domain away and had no intention of using the services. Support woefully inadequate and very unhelpful support. They are only interested in the money. 2 out of ten is generous, its 2 only because I could could not make the stars show a lower score.
Easyspaces control panel is all over the place, underhand, high prices and more
Easyspaces control panel is all over the place, they've been redesigning it for years and one page never seems to look like another, terrible flow.
Easyspace also managed to get me to buy a .uk domain I didn't want as the put auto renew on it - very sneaky.
They will also charge you £18 if you ever want to transfer out the highest price I've ever seen! Not only that they try their best to hide transfer out options making the button look like it's greyed out..
Also there are lots of better deals for webhosting these days.. avoid if possible!
Do not ever use this company if you value your business that you are building. It has to be the most expensive mistake, customer services are shocking. We have been without emails since the transfer, 4 days ago. Tech team are rude and ignorant. Avoid this business at all costs. We are now taking legal advice regarding this business and writing a strongly worded letter to the CEO. No Customer should have to go through the torture that we have had to endure at the hands of this business. Disgrace!
I have been loyal customer of Easy space for more than 18 years. Yet they treat us with contempt. The sales manager makes promises which he does notkeep. When you have problems with your server the technical department always blame the issues on your coding. Not true.
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