Discover honest assessments and insightful analysis of Flywheel to
make informed purchasing decisions. Explore reputable reviews covering popular brands providing you with
valuable clarity and confidence in your choices.
Blazing-fast Site Speed; Free CDN + Custom Caching; Free SSL Certificates; Optimized For WordPress; Hacker-free Security; Easy Sftp Access; Staging For Every Site; Powerful Built-in Tools
Live Chat; Phone and Email Support; Schedule a Demo; Knowledge Base
During May, Flywheel:
Continued its Agency Partner Program offer that allows users to access free hosting, migrations, and more.
Performed scheduled maintenance on its Flywheel Cloud Platform.
Had connectivity issues for a subset of sites hosted on the Flywheel Cloud Platform resulting in TLS/SSL errors.
Flywheel has a reputation for being a leading WordPress hosting provider that is endorsed by WordPress.org itself. It has a promise of delivering fast speeds, a high level of performance, and support that is needed to keep WordPress websites running as smoothly as possible.
It has its own in-house built user interface that makes it really simple to build websites, offering free demo sites and even one-click staging. There are even free SSL and DNS updates, and you can create and restore nightly backups, transfer the bill to clients, collaborate with coworkers and manage 1000s of websites from the dashboard.
Keep in mind that it also has a free migrations plugin, which allows you to move all of your sites whenever you’d like to do so. This is a WordPress plugin, so it streamlines things tremendously.
NoteNote: Flywheel Hosting has also accumulated quite a number of awards, including an award for sales and customer service.
With promises this high, I had to jump on the bandwagon and see if they truly live up to the reputation.
Let’s find out.
Getting Started with Flywheel Hosting
Setting things up at Flywheel hosting is actually quite simple, you just need to follow these steps.
Here’s what I did.
After visiting the website, I clicked on the “GET STARTED” button on the top right corner of the screen.
I got redirected to another page, where they requested a bit more info.
The username, password, and email address? This is too easy.
After clicking on next you can enter your first name, last name, gender, and who you work for.
And here’s the screen you’ll arrive at. This is your home screen.
Now, you can either click on “NEW SITE” on the top right or “Create a new site” which is in green around the middle. This will initiate the creation process, which by itself is straightforward.
Okay so, setting things up here, you can decide who owns this site: you or your organization.
Then you’ll need to select a plan.
You’ll be redirected to this screen, where you can either set up WordPress hosting exclusively or WordPress hosting alongside billing and client management features.
I’m only interested in WordPress hosting, so for the time being, that’s what I selected.
Here’s where you’ll get to pick your hosting package. For the purposes of this review, I’m going with the Tiny plan, as I want to see how this host performs at its cheapest point, however, if you’re making an account, make sure that you pick the hosting plan that is right for your specific needs.
TipTip: When deciding which one of these plans you need, you should take into consideration how many visits you expect to have on a monthly basis, and how many sites you need.
Once you click on “Choose Plan”, you’ll need to enter additional information for payment.
This means that you have to write the subscription name, add a payment method, and a billing address.
When you click on add a new payment method, you can pay by either adding a new credit card or by adding a new PayPal account.
When you select “add new credit card”, you’ll need to enter the cardholder’s name, card number, CVV, Exp. Month (MM), Exp. Year (YYYY), Country, ZIP/Postal Code, and Account Description.
NoteNote: Flywheel also accepts payments via PayPal, bank transfer, debit card, and eCheck.
Once you do all of that, simply click on “Add Card” to complete the process.
Once that’s completed, you can enter some other details, such as the site’s name and the temporary domain, and create the WordPress user by entering your username and a password.
Then all you have to do is wait for the website to be created, and this only takes a few minutes.
And that’s all there is to create a website on Flywheel and get started.
Question: Does Flywheel offer email accounts?
Answer: No, Flywheel does not offer email accounts because that is not their area of expertise. However, they have a list of recommendations which you can find on their website.
Setting Things up at Flywheel Hosting
While we’re at the setting up stage, let’s review what we can do here.
The add screen option essentially lets you customize this tab so you can have a clearer view of the page, assuming you run multiple pages.
You can also add collaborators to the website by entering their email.
The plugin tab lets you install plugins, and it can even update them for you (for a fee).
You’ll need to enter your password here to start installing plugins.
Keep in mind that you can find your password under the privacy mode tab, which is enabled by default.
When it comes to the performance insights tab, this is essentially an advertisement tool.
Here you can pay $25 per month to get performance insights.
The stats page lets you see your visits and your plan usage.
If you click on Stats, this is the screen you’ll see.
Since I just installed WordPress, and have nothing more added, it’s currently empty, but over time it will generate data.
NoteNote: The stats page can also help you decide whether you need to upgrade to a plan that offers more resources, or if the plan you currently have is enough for your site to run well.
The Backups tab lets you create a new backup.
All you have to do is name it.
And just wait for it to finish.
The advanced tab gets tricky, as it gives you access to a lot of quick actions.
You can see your WordPress version here, and you can even enable Multisite support or see your PHP version.
You can also connect through SSH, Flush Cache, Reset WordPress Login Attempts, and Export Logs.
On the Site Options tab, you can turn on staging, turn on development mode, enable CDN powered by Fastly, enable WP_DEBUG which is WordPress’s debug mode, and enable WP_CACHE which allows approved caching plugins to build and control a persistent cache.
If you click on the little gear icon, which is known as site options, you can do the following:
Change the site name
Create a blueprint
Restore Site to default
Just for reference, here’s how the website looks by default, without you doing anything after WordPress has been installed.
Now, on the main navigation bar on the top, you can also access the “Manage” tab.
Here, you can access organizations, blueprints, and referrals.
The organization’s tab allows you to transfer all of your existing subscriptions as well as payment methods to an Organization, or you can simply start fresh with a new organization and keep your existing subscriptions in a personal account.
Blueprints allow you to create common themes and plugins blueprints.
All you have to do is set up a site for blueprints, create new ones, and use them when creating new sites, it’s that simple.
The referrals tab is where things can get a bit interesting. You can share Flywheel and get paid, or in other words, you can refer your friends and clients and earn 300% of each referred site’s monthly rate.
If you want to enable SSL, go to the right side of the menu on the main website management tab, click on the three dots next to the domain name, and click on Enable SSL.
And you should see it enabled now.
Now, here’s the thing. Instead of using cPanel, Flywheel has developed their own web hosting alternative dashboard, which is specifically designed to improve the workflow of creating as well as offloading websites. So you’re unfortunately not getting cPanel here.
Keep in mind that you also get access to Free WordPress website migrations, and to get started, you need to create a free Flywheel account, and fill in the migration request form.
Furthermore, a copy of your existing WordPress website will be created by the in-house migration team, where it will be copied over to the FLywheel demo server. Keep in mind that this process is free, but it can take 24 hours. If you’re in a hurry, you can pay $49 and get it done within 8 hours.
ImportantImportant: Flywheel offers a 60-day money-back guarantee, so you can try it and decide whether you want to continue with this provider or not, without throwing money out the window.
Level of Support at Flywheel Hosting
The best way I love to test customer support is to, well, chat with them if I can through live chat support, or by opening a ticket to see how long It takes for them to resolve it.
To start, click on “Get Help” on the bottom right corner of the screen.
Click on “Chat Now”.
Now, you can either choose to create a ticket or send them a direct message.
Let’s see how the tickets work like.
On the “Open a Ticket” menu, you can click on manage subject, select which site you want them to look at, and the category. Finally, enter the message.
Finally, click on “Send Message”.
It should look like this.
That’s about it.
Let’s see how the live chat will feel like.
First, you’re here with a bot, and you have to squeeze your way in order to speak with a real person.
Okay, so, wow. They created a personalized video showcasing the cancellation process.
It has my name in there and everything, I’ve never experienced this level of support before, and it’s quite impressive.
So, let me show you what they showed me, and what I did.
Click on account, followed by billing on the top right corner of the screen.
Followed by details.
Then click on this gear icon here.
And click on Cancel Subscription.
State your reasons and enter your password.
Remember to check “Yes, I am sure I want to cancel my subscription.”
That’s all there is to it.
Once I completed it, I sent a screenshot.
This is the best customer experience I’ve ever had so far out of any hosting provider out there, and I just had to point it out.
So to summarize, within 5 to 10 minutes, they not only replied, they recorded an entire video. Brilliant support.
NoteNote: Flywheel takes a lot of pride in providing expert WordPress advice, and promises to deliver high-quality and professional support.
Uptime and Speed
Now, since my website hasn’t been up on this hosting provider for several years, I cannot really vouch for the long-term performance, however throughout my time testing it, I saw solid performance.
It remained at 99.99% uptime and had a response time of between 150ms to 250ms, which is excellent.
When it comes to speed, this will vary depending on the themes and plugins installed on the website, however, with a light theme and two to three plugins, and a total page size of 200kb, you can expect a load time between 400ms to 600ms at the most, which is exceptional for WordPress standards.
NoteNote: Anything above 800ms is considered slow, so Flywheel truly has excellent performance when it comes to speed.
Pricing of Flywheel Hosting
So here’s what I love about the pricing. You’re not getting any special offer, or discount, or things like that. Sure, you can get a free month or two here and there, but they clearly show you how much this will cost you, and this price will remain like this forever. For example, many other hosts will tell you that they cost $4 or $3 per month, but that’s only valid for the initial, sign-up time, of a year or two, or at times you even have to pay three years upfront for the best discount. Here it’s quite simple. You have the original pricing by default, and you can pay monthly.
You have a total of four plans, including:
Tiny – Supports up to 1 WordPress Site, 5.000 Monthly Visits, Gives you 5GB of storage, and 20GB bandwidth.
Starter – Supports up to 1 WordPress Site, 25.000 Monthly Visits, Gives you 10GB of storage, and 50GB bandwidth.
Freelance – Supports up to 10 WordPress Sites, 100.000 Monthly Visits, Gives you 20GB of storage, and 200GB bandwidth.
Agency – Supports up to 30 WordPress Sites, 400.000 Monthly Visits, Gives you 50GB of storage, and 500GB bandwidth.
You can also create a custom-built plan if your requirements are higher than the ones showcased here.
Security and Backups
What I especially liked about Flywheel Hosting is its dedication to security. They strive to exceed every security standard to keep their users’ data safe at all times.
For that cause, they have included data encryption at rest and in transit, encrypted communication across the platform, SSL included on every site, SSH gateway to manage your sites, standardized software and hardware updates, user role management, and two-factor authentication in each plan.
Flywheel also backs up your site every night and retains the copies for 30 days. The backups include everything in your WordPress folder, including all uploaded files (/wp-content/uploads). So, you can always revert to a previous version from the last month. You can find this option on the Backups tab on a site page in the Flywheel control panel, as mentioned before.
One important issue is that Flywheel discourages the use of backup plugins. As they assume this responsibility, they want to prevent any unforeseen conflicts with the backup processes in place.
Question: Does Flywheel offer phone support?
Answer: Flywheel offers phone support to customers who pay $250 or more a month.
During April 2022, Flywheel:
Continued its Agency Partner Program offer that allows users to access free hosting, migrations, and more.
Well, this turned out to be quite a surprise. While Flywheel offers all of the standard features of any hosting provider, and at a competitive price point, you are genuinely getting excellent WordPress hosting through which you can have a wonderful time managing hundreds of websites through their simplistic, in-house built user interface, and that’s what I love about it. However, the one thing that truly took it out of the park for me was the support.
Not only did they almost instantly reply to me, but they even recorded a new, custom video, showing me how to do things step by step, and that’s a luxury level support service I’ve never experienced before, and that is why I have to recommend them for beginners.
It’s simple to manage, so if you ever get stuck, you know that there’s a support team there to assist you, both visually through videos and textually through the live chat support system.
For a premium wordpress managed host, their chat support is very slow. Usually i have received a response within 10 minutes. But today being july 4th, its been very long and I still haven’t received a response.
I've been using flywheel for a couple years now. They are have unmatched service, support and sales! They continue to grow and the service continues to get even better (if that's possible). If you have a question, they are on top of it, every single time! I can't say enough good things about Flywheel!
A reasonable alternative to WP Engine, but with some issues
I moved about 50 client sites from WP Engine to Flywheel in 2018. In general, they are quite good, up-and-coming competition. Their support techs are very good, on par with WP Engine. But they do have some problems - in my experience support tickets can take anywhere from a few minutes to over 16 hours to get a response. That's really unacceptable especially for a bulk plan. There is no 24/7 support chat as promised when I signed up, though they say they plan to have that in place soon. Their support tickets don't show the conversation thread making it difficult to follow when there are a few exchanges. It's quite user-friendly for designers, but not developers: there is no phpMyAdmin and no access to wp-config.php. There's no way to clear the Flywheel cache from inside the WP dashboard as you can with WP Engine, which is irritating to clients. The biggest problem I've found is really the inconsistent support ticket times.
Thanks for the heads-up! I've been eyeing Flywheel for a long time, and saddened now by some of these limitations. I was surprised and concerned about the lack of some utilities you mentioned: db admin, access to wp-config, and inability to clear the cache. I wrote to them to verify this was accurate, because those are pretty much deal-breakers. Below is their response, and then my comments:
1. We have an online database manager https://getflywheel.com/wordpress-support/can-get-access-database/ We do also offer direct db access for an additional fee. 2. The wp-config file is locked down, but our support engineers can make edits for you as needed. 3. You can clear the cache from the Advanced tab in the dashboard. https://getflywheel.com/wordpress-support/how-do-i-clear-my-cache/
1. It's not as full-featured as phpmyadmin, but it looks similar to what I get at Cloudways, and at least it lets you import, export, and do the most common functions. I could live with that.
2. I don't like not being able to access wp-config myself. :( Boo hiss.
3. I hate it when they answer a question you didn't ask and pretend that solves your issue. So there really is no way to flush the cache within WordPress, which is dumbfounding and unheard of.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.