Gandi.net Reviews and Expert Opinion

Based on 52 reviews in 4 languages
4.6
POOR

Customer score for Gandi.net

  • Reliability
    4.6 / 10
  • Pricing
    4.9 / 10
  • User Friendly
    4.3 / 10
  • Support
    4.0 / 10
  • Features
    5.0 / 10

Detailed Scores / Summary

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on Gandi.net

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Jérémy T
Belgium
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

I use their services since 2013

Service used: Cloud
I use their services since 2013 and I have never been disappointed.
The support has always helped me for some very sharp problems on my server.
The administration panel (V4) is very simple to use.
The server management is very ... Read More
Gandi.net
Hi Jérémy, thanks for your support !
Gandi.net
Thanks Jérémy !
Florian Augeard
France
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
3.6
NEW

De pire en pire

Service used: Website Builder
Nous sommes chez Gandi depuis des années, mais l'année 2018 est tout simplement une horreur en terme de service. La simple consultation de leur page de status suffit à s'en rendre compte : https://status.gandi.net/timeline
Il est ... Read More
Gandi.net
Bonjour Florian,
2018 a en effet été une année difficile, avec plusieurs migrations menées de front qui ont entraîné des perturbations pour nos clients, principalement en début d'année. Nouvelle interface, nouveaux centres de don...Read More
user avatar
Florian Augeard
Le dernier en date : #9640857, déclarer le 27/08, 1ere réponse le 28/08 résolution le 29/08. Trois jours sans mail, des heures et des heures entre les réponses du support que j'ai du relancer 2 fois sur Twitter... Sinon je n'ai pl...Read More
Gandi.net
Bonjour,
En cas d'urgence, vous pouvez également joindre notre support via LiveChat, à l'URL suivante : https://help.gandi.net/contact?livechat
En tout état de cause, le responsable de notre service client a tenté de vous joindr...Read More
Paolo Attivissimo
Switzerland
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Account recovery worked fine

Service used: Shared - Simple Hosting M
I lost my 2FA token devices through a weird combination of my errors and external events. Gandi customer support solved the problem excellently and securely.
Gandi.net
Thanks Paolo!
Chris Dennis
United Kingdom
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Great technical support

Service used: Shared - Simple Hosting M
I asked a technical question about using Git to maintain parts of a Wordpress site, and got a very comprehensive and useful reply within 24 hours.

And I was able to try out the advice I received on one of Gandi's free-for-ten-d ... Read More
Gandi.net
Thanks Chris, we're always happy to help!
Murat karaca
Turkey
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Bad support bad domain registiration

Service used: Shared
Support didnt answered my questions. I purchased a domain but added two days after to my domain panel
user avatar
Andrew // Gandi.net
The usual turnaround time on support requests is 24 hours. Two days is too long. We'll look into what we can do to improve our processes. Thanks for the feedback.
Sam Petrov
Bulgaria
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

RUN AND DONT TURN BACK

Service used: Shared
These scammers are worth 0 stars. I've registered 2 domains with them that they showed as available. No activation or provisioning for 3 days, so I contacted them and they had the audacity to tell me the names are 'restricted'. Re ... Read More
user avatar
Andrew // Gandi.net
For a number of reasons it might happen that it ends up not being possible to register a given domain that you try to register. An automatic refund process would be ideal, and we can look into developing that option, but the botto...Read More
Andre Revedert
Colombia
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

Bad support and awful website made me lose 10€

Service used: Resellers
They lack a proper website, so you are blind and can't properly see the invoices, services, domains.... They changed the pannel to a buggy screen that always says that you don't have services nor you can see invoices (see screensh ... Read More
 
 
 
 
user avatar
Andrew // Gandi.net
It seems like there are a lot of ways we could have done better here. I've sent this feedback up the line so that we can look into how to improve what we're doing to avoid situations like this in the future.
Greg  S
Poland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst host provider I had to deal with ever

Service used: Cloud - Gandi IaaS
We use their IAAS They have failures with read only hard drives. We have 30 servers there and they fail 1 per 3 weeks and when sshing to them turns out to be RO mode as I cant create anything on drive (there is a lot of space left ... Read More
 
user avatar
Andrew // Gandi.net
Obviously we normally don't anticipate storage incidents, but when they occur, the mitigation process shouldn't be time-consuming and annoying like it was for you. Since the experience we had a few months ago when you left this re...Read More
James Day
Denmark
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

worst service out there

Service used: Cloud - Gandi IaaS
do not use these guys. they dont respond to emails regarding the service, they have no phone number either. Once they have your money they couldn't care less. awful... do yourself a favour and use a better service
user avatar
Andrew // Gandi.net
We did have a significant support backlog a few months back, around the time you submitted this review and I think that accounts for why you were getting such a slow response. We also didn't have a support chat at the time you submitted this, which we do now. This helps get more rapid responses.
Nitram Treg
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

Very Bad service now April 2018

Service used: Shared
Damn, I just realised how bad Gandi had become lately, seeing all these horrible reviews. My situation: I paid my renewal of my domain, but I am still receiving an email telling me to pay for my order. Do not use their services no ... Read More
user avatar
Sophie // Gandi.Net
Hi Nitram,
At the time you left this review, we faced several incidents leading to a massive increase of customer requests for help, which might explain some delays in our answer (as I supposed you contacted us). In any case, if ...Read More

Typical Gandi.net Prices

Service Monthly Price Range
Shared Hosting £3.22 - £25.81 5 plans
VPS £7.38 1 plans
Cloud Hosting £17.74 1 plans
The Services & Prices are taken from www.gandi.net

Gandi.net Expert Review 2018

Written by: Michael Lavnduski

Gandi.net Rating

  • Reliability
    9 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
8.8
Rated by Michael Lavnduski

Hosting based in France sine 1999

Gandi.net is a web-based hosting company located in France. Gandi.net offers a variety of professional hosting and domain management services.  Their highly trained team provides a number of web based solutions for large and small businesses. Gandi.net was founded in 1999 and is one of the first domain name registrars approved by ICANN. They have a “no bullshit” policy and are committed to providing quality customer service and hosting solutions by putting the needs of every individual customers needs before their own.

Uptime & Reliability

Compare
9

Good hosting with 99.9% uptime guarantee

Gandi.net prides themselves on being a company that offers 100% full on client support. They have a live dedicated team that will help you solve an issue in a matter of minutes. Gandi.net has a full resource center with tools, forums and documents to help solve the most complicated hosting issues. Most hosting provider’s only use phone calls for questions and concerns. They guarantee a 99.9% uptime and have an advanced secure server to protect your company information. Gandi.net has a very transparent contract and has been awarded in 2011 for Top Pick Web Hosting review in France.

Features

Compare
9

Fairly normal features

Gandi.net offers a number of different types of shared hosting packages to choose from. You have the option of choosing between, Simple Hosting, Gandi VPS Plan and Reseller plan. Each plan is structured to suit different size businesses and website platforms. Each plan varies in disk space and domains per account. Disk Space ranges from 3GB- 16TB. 1-100MB of bandwidth. A choice of 1-100 domains. For simple hosting plans you can choose between four different size packages. Gandi.net offers a small, medium, large, extra-large and doubleXL plan.

Each plan ranges from 60GB-1To. Their VPS plan is broken down into 5 plans. Each plan has a different amount of core space. Cores ranges from 1 core-12 cores with 1GB of Ram to 16GB of Ram. You can set up a prepaid account and use credits toward the amount of hours space and data is used. You have the option of paying per month or per hour.

Support

Compare
9

Nice support options

You can get in touch with their tech support through a ticketing system, email or a phone number.  They respond fairly quickly and are able to get your issues solved without any significant delay.  When looking on social media and other places I did not find any complaints about support, which is a good sign.

They also offer a FAQ with a lot of good information, and a good user forums system so you can get help from other people that use this hosting company.

Pricing

Compare
8

Average to slightly above average pricing

Gandi.net offers several different types of pricing packages to choose from ranging from $4.17+ per month and up.  There simple plans are broken down into 5 tiers. Plans for simple hosting start at $5.00-$40.00. They include web accelerator, SSL compatibility and much more. If your company is in need of VPS solutions, Gandi.net has a plan starting at $4.17. This vps plan includes 1to16 CPU cores, 256M to 24GB of RAM and 3GB to 16TB of storage. They have additional upgrades and add ons to help accelerate your web speeds and storage. The highest amount for VPS solutions is around $9.70. Gandi.net also has cloud hosting plans with 10GB of space and 2,048MB of RAM for only $23.33.

Summary

Nice option for good hosting

Their web hosting services based on their strong privacy policy and customer support team is very good. They have a reliable and attentive team to help you stay satisfied with their services. Their plans are also very competitive compared to other well-known hosting providers. They have a cancel at any time contract as long as you do not break contract by violating the terms of service  in any way. I recommend Gandi.net to those in need of a reliable reseller and vps solution for their website.

Pros:

  • Live support available 24/7
  • Good forums and FAQ
  • SSL Available

Cons:

  • No live chat feature
  • No dedicated hosting options

 

 

Read the full expert review Visit Gandi.net See plans & pricing

Gandi.net Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
10 GB 1 TB Unlimited £25.81 2.0
10 GB 61.4 GB Unlimited £3.22 3.2
10 GB 122.88 GB Unlimited £6.45 5.7
10 GB 256 GB Unlimited £12.90 5.5
10 GB 512 GB Unlimited £19.36 2.4

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
3 GB 1 x 2.40GHz 256 MB £7.38 5.4

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
10 GB 1 x 2.40GHz 2 GB 500 TB £17.74 4.5
Submit a Gandi.net Coupon

Server Locations

Paris

A few words from Gandi.net

Founded in 1999, Gandi operates across three continents with 120 employees in offices in Paris, Luxembourg, San Francisco, and Taipei.

In fifteen years, Gandi has become one of the largest sellers of domain names in the world, managing nearly 2.5 million domain names as of 2018 in more than 750 available domain extensions. Additionally, Gandi is a top SSL certificate authority, managing more than 55,000 certificates and since 2008 Gandi has distinguished itself as a consumer-market Cloud hosting provider, with more than 200,000 sites and services hosted.

Gandi.net doesn't suit your needs?

Check Similar Hosting Companies:
396 reviews
From £3.42 / month
300 reviews
From £3.80 / month
285 reviews
From £1.16 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now