Uptime & Reliability

100% Uptime Guarantee

This company believes in their technology and guarantees it so much that they back it by their service level agreement with a 100% uptime guarantee. They credit lost time back to your account the moment their event clock starts ticking.

Features

Quite a few nice features

Internap offers a variety of cloud hosting options including public cloud hosting, private cloud hosting, hybrid hosting and cloud storage. Their complete range of cloud hosting services and solutions are able to meet the unique needs of many different types of businesses and workloads. All of their cloud options have security, reliability, and are compliance ready. Dedicated hosting options have single and dual processor options ideal for many differing needs.

Dedicated servers have predictable high performance with dedicated CPU, RAM and disk I/O, universal transfers, a hybridized platform with seamless integration, and an optimized network for better availability and lower latency to end users. Managed server solutions from this company offer a full spectrum of options and security features dependent on what your needs entail. They offer a fully managed operating system, managed security, storage, backup, and network services, in addition load balancing, remote services and managed installation all available as add-ons.

Support

Very nice tech support team

They claim to have a “rock solid” customer support that consistently ranks them 17% higher than competing hosting providers, and are available 24/7 via live chat or their ticketing system. They also list a phone number for phone support and sales and billing inquiries.

Pricing

Fair prices for all their options

Cloud server pricing starts around $30 a month and increases from there depending on server specifics and power needs. Other cloud options are also available via chatting with a sales professional in order to point you in the right direction. Single processor dedicated servers start at $239 a month and increase from there depending on server and power needs. Other services are quoted out due to so many services available through this company. Pricing is high, but that is what is expected with these types of hosting services. Compared to other companies that offer this type of hosting, Internap offers high quality services and you definitely get what you pay for.

Summary

Good hosting for higher end sites

Internap is a high quality hosting services provider that offers high volume specialized hosting. Their services seem to be better for larger businesses rather than individuals or small businesses, but are definitely a good option for those larger companies. They are very much focused on their customer support and build their services around their team. Many different high volume hosting options are available at decent price points with many features and add-ons available. A very high uptime and strong support team are great features within this company.

Pros:

• 100% Uptime Guarantee
• Good technical support
• Specialized hosting

Cons:

• Targeted toward higher end hosting
• No shared hosting options