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THE WORST COMPANY
Unlike other hosts, refunds are refused on renewals
iPage Expert Review
An industry veteran, iPage has been a major provider of web hosting services for over 15 years. The company’s broad selection of features, coupled with attractive signup prices, have kept iPage a top hosting contender even as new competitors have entered the market. Our tests set out to determine whether it would live up to its reputation of reliability and speed.
We found that the company’s basic plans offer more than the average amount of features and tools, making it easy for newcomers to create innovative websites. iPage also delivers on consistent uptimes and load times, which are vital to maintaining a successful website.
Pros and Cons
- Take advantage of iPage’s very competitive signup prices.
- Use iPage’s highly reliable uptimes and ultra-fast load times to boost customer satisfaction and retention rates.
- Keep your site safe with the free enhanced security suite, 24/7 network monitoring and email virus protection.
- Improve your site’s trustworthiness with the free SSL certificates that come with every plan.
- Customize your e-commerce store with a very wide range of 1-click install shopping carts.
- Safeguard your website against disruptions with unlimited disk space and unmetered bandwidth.
- Get expert help from knowledgeable customer support staff via ticketing and 24/7 phone and live chat.
- Initial signup prices are budget-friendly, but renewal rates jump significantly after the first year.
- While iPage’s core plans are feature-rich, their upselling tactics can be overwhelming.
- You may experience longer-than-average wait times for customer support.
- The company’s email plan is available only as a paid upgrade.
Pricing and Payment Methods
iPage’s signup prices are truly competitive. The company offers only one shared hosting plan starting at $1.99 monthly and provides an impressive number of features at that price. When you sign up, you get unlimited disk space, a drag-and-drop website builder, free SSL certificates, enhanced security, and 6 shopping cart 1-click integrations.
Though the shared hosting plan does offer 1-click WordPress installation, heavy WordPress users can purchase the company’s WP Essential plan. Starting at $6.95 monthly, this package gives you access to premium features such as WordPress expert support and increased security safeguards. While iPage’s shared hosting offers scalable bandwidth and both its WordPress plans offer unlimited bandwidth, users with copious monthly traffic will probably need to opt for VPS or dedicated plans.
VPS plans start at $19.99 a month and feature 40GB disk space, 1 IP address and 1 TB of bandwidth. The most expensive dedicated plan, Enterprise, is geared towards larger businesses and includes 1000 GB disk space, 5 IP addresses and 15 TB of bandwidth. We were happy with how easy it was to scale plans with the help of iPage’s friendly customer service reps. We were less thrilled with the renewal rates, which can jump up significantly. Even so, iPage is very transparent about its price increase.
Ease of Use
In our experience, iPage’s features are very intuitive, if slightly different than other features you might be familiar with from competitors. Instead of the standard cPanel or Plesk, iPage offers a vDeck control panel with its basic plans. Although vDeck is just as easy to use as cPanel, users that are accustomed to making changes through cPanel might take some time adjusting. If you’re really committed to cPanel, however, you can upgrade to any of iPage’s VPS or dedicated packages.
Other functionalities were as simple to use as we hoped they would be. Unlike other web builders we’ve tested, the drag-and-drop web builder was actually easy to use and optimized for mobile, and 1-click installation let us turn our website into a webstore in no time. For users like us that require advanced features and tools, iPage lets you quickly install a wide selection of CMS, blog, and photo gallery integrations as well as unlimited MySQL databases for ultimate customization ease.
Load Times and Reliability
Load times and uptimes make an immediate and lasting impression on existing and would-be customers, which is why we always test these features extremely thoroughly over a period of several months. Our tests revealed that iPage is a leader in both categories. Although no web service provider can guarantee 100%, iPage came pretty close with 99.9% uptime, a notable improvement on the industry-average 99.4%.
The company’s reliable uptimes are complemented by respectable load times. We found that iPage’s load times were below 3s, sticking close to Google’s recommended guideline of under 2s. The company’s fast load times make it a good choice for customers that want to improve their SEO rankings and increase conversions.
iPage provides a diverse set of features at affordable rates, which are valuable no matter if you’re just starting out or a web developer. Beginners can ease their way into website ownership with an intuitive drag-and-drop website builder, a diverse selection of 1-click shopping cart integrations, unlimited MySQL databases with phpMyAdmin access, and a free SSL certificate.
You also have access to more advanced controls that let more experienced users fully customize their website’s behind-the-scenes. We were pleased to see that even basic plans offer multiple PHP versions, unlimited FTP accounts, and support for programming languages like Python and Perl. iPage could do better when it comes to backups – although it’s possible to access backups from their servers in cases of data loss, daily automated backups are only available through an upgrade. Nevertheless, the company does take security very seriously. Their most basic shared hosting plan, for example, comes with an enhanced security suite and 24/7 network monitoring to keep your website safe.
iPage Customer Reviews
While we focus our reviews on companies’ overall plans and offerings, there is no replacement for personal experience. Read our iPage customer reviews below to see what others are saying about the company:
We found iPage’s customer support very satisfactory, and definitely on par with other hosting services with a customer-first approach. You can reach the company’s very friendly expert staff 24/7 via phone and live chat or through its online ticketing system. Thanks to iPage’s robust knowledge base we were able to resolve most of issues on our own, including advanced scripting and database challenges we encountered along the way.
Even so, the wait times left something to be desired. Ticketing can take up to half an hour before an agent gets back to you, though phone and live chat response times were faster. Overall, iPage’s customer service agents helped us fix any problems we had within a reasonable amount of time and with a cheerful attitude throughout, which is what we look for in customer support.
On the whole, we found iPage to be an affordable, featureful web hosting option that can be a good fit for users that are just starting out as well as experienced developers. Beginners can make the most of the company’s instinctive website builder and simple shopping cart integrations to get their website off the ground, then wade into more advanced functionalities as needed with precise step-by-step instructions in the knowledge base.
While iPage has a lot to offer beginners, webmasters have just as much to gain from the service. Whether we were using vDeck or cPanel to make changes, iPage gave us plenty of tools to make customization a breeze. Multiple programming languages and easy installation of blog and CMS platforms empowered us to take our website exactly where we wanted it to go. As far as we’re concerned, both beginner and veteran users get a great deal at iPage security-wise thanks to free SSL certificates and robust security suite.
iPage Prices, Plans & Features - 2020
Shared Hosting Plans
VPS Hosting Plans
Dedicated Server Plans
iPage Refund & Cancellation Policy
- Anytime Money-Back Guarantee
- No questions asked, no time limits. Cancel at any time, and they will issue you a refund for the remainder of your current payment term
- Full hosting fees refund for the first 30 days
- If you register a domain through iPage, there is a non-refundable $15 domain fee. This fee not only covers our own costs, but it ensures that, even if you're dissatisfied with your experience at iPage, you won't lose your domain name. You'll be free to transfer it or simply point it elsewhere.
- Does not apply to most add-on services, such as domains etc.