Having paid for VPS with Massive Grid I could not access the VPS from my laptop right from the start, after numerous contacts with there Customer Support they failed to make the service available for me to access only saying its ok our end. I have requested a refund and am still waiting having now joined another provider and getting access with VPS it obviously wasnt a problem with my hardware. AVOID AT ALL COSTS

UK-based VPS is facing constant downtimes problem (starting from 23:00 UTC for 2-3 hours) from March 6. A LOT OF ticketing to MASSIVEGRID CAN'T SOLVE ANYTHING.

Avoid it from saving yourself from headache.

MassiveGRID violates German and European consumer law by changing prices for services, then illegally deducting the new prices without consumer consent. I had a server rental contract that was quadrupled in price with no consent and simply via an email, then the new quadrupled price was charged through PayPal. This is illegal under both German and European and I will never be doing server rental business with this company again.

1. They do not disclose support levels on the advertising of what you're buying. Nowhere on the product that I signed up for does it disclose anything about tier support. I'm buying a managed server so I don't have to worry about this stuff myself - I expect service that reflects that product. Their live chat is completely unresponsive and nobody ever answers. I don't even know why they have it on the website - except to fake being professional. Their tickets... well:
2. I had to contact support repeatedly open tickets for things they should have done automatically, like... you know... actually provision the server after I signed up. They didn't bother until I inquired why it wasn't working. After that, I had to get them to actually setup the SSL certificate properly, because they didn't bother with that either. Once I asked them to change the custom domain, they didn't even bother to update the SSL cert then, and then I had to ask them to fix that again.
3. They are very slow at responding. Usually more than 24 hours, sometimes 48 hours. I used up my first month mostly waiting for them to respond to tickets to fix problems on their end.
4. Eventually, they just stopped helping at all. The final ticket I submitted was just repeatedly replied with the same question over and over, even though my replies repeadly included the info they were asking for.
5. Despite the server supposedly in my local region, it was always slower than it should be and was often unresponsive.
6. Despite their name, this is a small foreign operation. Only 3 people seem to respond to any inquiries. Their invoices say they are based in London, but they are clearly not.
7. Here's the biggest sin: They billed my card 3 days before the renewal date. The renewal was on Jan 8th, as stated in multiple reminder emails, invoices, and also my records of signing up. They billed the card on Jan 5th BEFORE the renewal period. I was planning on cancelling the subscription once the data migration was complete, but they forced me to demand a refund on top of the cancellation.

I opened yet another ticket, requesting a refund and explaining the sitation and raising the issue that they are not allowed to charge a payment before the actual renewal date (because, and they know this, this means that people cannot cancel before paying.) and Angelos Kora responded, completely ignoring the details of the erronious transaction, copied and pasted their no refunds policy from their Terms of Service and that was it. Nothing even remotely responsible or of any care whatsoever. They don't care. They just try to get your money and provide little to no service.

Service is reliable, but they've recently charged my yearly invoice twice! Automatically, without my approval! Charged extra 150$ from my card.
The support team refused to return the second payment. Although it was clearly their fault to initiate second transfer. Instead they credited my account.
In other words, they force you to pay for several years of service even if you select yearly payment. And you don't get a several years commitment discount.
I'm outraged!