One.com Reviews and Expert Opinion

Based on 52 reviews in 7 languages
3.7
POOR

Customer score for One.com

  • Reliability
    3.8 / 10
  • Pricing
    4.0 / 10
  • User Friendly
    3.7 / 10
  • Support
    3.3 / 10
  • Features
    3.7 / 10

Detailed Scores / Summary

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Latest positive/negative reviews

Good experience, very happy with their services

Right now I run all my websites with ONE.com and I advice my clients to do so. I had few bad experiences with GoDaddy (not accepting payments methods from Malta, charging extra costs for email services etc, forcing to upgrade the ... Read More
Gianfranco Capozzi

Published on Aug. 12, 2017
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 8.0

One star or less

When a site went down dozens of times a week due to server errors they kept trying to blame me and kept saying it’s working now. T... Read More
Stefan drew

Published on Jul. 8, 2018
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0

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Stefan drew
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

One star or less

Service used: Shared - Professional
When a site went down dozens of times a week due to server errors they kept trying to blame me and kept saying it’s working now. Then they told me my contract didn’t guarantee any level of service so I couldn’t have money back or compensation for loss business.
Theodor Günther
Germany
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 4.0
  • Features 2.0
2.4
NEW

Most of the time down and very slow.

Service used: Shared - Starter
The backend e.g. file explorer, they offer, doesnt work.
If the server isnt down, it needs up to 30 seconds to respond, so the pageload speed is awful slow.
I would say, almost every other webhost is more advisable then one.com
Stefan Drew
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Excessive downtime

Service used: Shared - Starter
I have several sites hosted with them and get a lot of 503 downtime problems. Sometimes down for over 40 minutes to a time.

They finally offered 50% discount for following year but haven't fixed the server issues which they say...Read More
 
Maria Loyd
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Server always down

Service used: Shared
I work during UK night time and I constantly have issues with the site being down, would say every day! Support doesn't do anything, they basically blame you. Wouldn't recommend to anyone, especially if you want your business to operate 24/7
Rithuin P
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

BIG SCAM AND BAD SERVICE

Service used: Shared - Professional Plus
BIGGEST SCAM , auto renewal and they deny to refund even after the website was down for a year cause of non payment but they say its renwed, if its renwed then where the F is the website, only my bank account got renewed not the d...Read More
Ben Carson
Finland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

SCAM IN DISGUISE

Service used: Shared
I've made maybe worse mistake ever by purchasing a domain name for $3.72 from the likes of one.com, next thing you know, without any notification whatsoever at any time including the time of purchase roughly after a year they star...Read More
Tarmo Lukk
Estonia
  • Reliability 6.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2

Bad experience, lost almost a year's worth of money. A WEB HOSTING SCAM.

Service used: Shared - Professional Plus
The only upside is relatively good speed and uptime. The customer support in general is about average, and zero when it comes to the following issue:
Now about the bad side:
One.com are shady scammers. I had to switch hosting du...Read More
Joe Scott
United Kingdom
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 4.0
3.6

I'm so old...

Service used: Shared - Starter
I remember when one.com were good. Circa 2000 - 2005 they had the best customer service and support I knew of. The people you dealt with were informed and efficient. They were a joy to deal with. Not any more, sadly. They've clear...Read More

Typical One.com Prices

Service Monthly Price Range
Shared Hosting £0.00 - £4.62 4 plans
The Services & Prices are taken from www.one.com

One.com Expert Review 2018

Written by: Michael Lavnduski

One.com Rating

  • Reliability
    5 / 10
  • Pricing
    5 / 10
  • User Friendly
    4 / 10
  • Support
    4.5 / 10
  • Features
    4 / 10
4.5
Rated by Michael Lavnduski

One.com: Focusing on Total Webmaster Experience

One.com is a well-established web host with over a million active customers and growing.  Their prices and hosting features are all quite competitive, though not necessarily the best of the best in any one area.  Where this company really seems to stand out is on the fact that they offer a full suite of great tools to help webmasters get up and running quickly and easily.

Their free website builder offers dozens of templates, which can be customized to meet your exact needs.  They even offer support for these features, which makes this an excellent option for anyone who wants a website, but really doesn’t know where to start.  The website builder will help you create and customize a fully functioning and personalized WordPress page that will have you publishing content in just minutes.

Another great perk to One.com hosting is that new customers who only need their basic hosting services will get a full year free.  After the initial year, this package is still only $1.89 per month for 15GB of hosting space, unlimited data transfer, personalized email accounts and more.

Uptime & Reliability

Compare
5

Actual 99.99% Uptime

One.com doesn’t really promote their uptime as a key feature like many hosting companies do, though they certainly could if they wanted.  It took a little digging, but rather than just offering a vague ‘uptime guarantee,’ they actually provided real stats.  Over the course of 979 days, they had a full 99.99% uptime for their customers.

This is higher than the 99.9% uptime that many hosts guarantee, and given the fact that this is from actual user experience, it is much more impressive.  In addition to straight uptime, they also offer the latest security features, which are frequently updated to help ensure your sites are protected from any threats.

While the uptime is clearly impressive, it does seem that there are the occasional errors and difficulties with their backend.  Multiple users had reported seemingly random errors when accessing the cPanel or other areas, though they all had their issues resolved quite quickly.

Features

Compare
4

Impressive Features List

You’ll find that One.com offers an extensive list of features to all their customers, no matter what level of service they purchased. They take pride in the fact that they can offer full packages that include web hosting, unlimited email, and great support.

One nice feature that isn’t often offered by hosting companies is the Bix solution, which comes included with every hosting package.  Bix provides webmasters with real-time synchronization, file sharing options, music streaming features and a suite of mobile access features.  This little bonus will not only allow you to offer your visitors a little something extra, but it can also make your life easier too.  The fact that it comes standard makes it all the more impressive.

When you sign up with hosting through One.com you will get the standard $75 in Google AdWords if you buy $25.  There are other hosting companies that offer more impressive ad coupons, but for most people that isn’t a major selling point anyway.  Still, it is certainly a nice little perk, especially for those who are just getting started.

Support

Compare
4.5

Live Support 24/7/365

This is a major selling point for One.com hosting packages.  The fact that they offer unlimited customer support 24 hours a day, 7 days a week is fairly rare in this industry.  This is web chat based support, but for almost all issues that is exactly what people want anyway.

This support is for technical issues only, of course, and doesn’t include things like web design help or other things that people might like.  The fact is, however, that when you’re looking for customer service from your hosting provider, technical support is really all you need.

Pricing

Compare
5

Free to Start. Cheap to Continue

For the entry level web hosting, you’ll be hard pressed to find a lower overall price.  To start with, you can get a full year for free with their entry level package.  Even after the year, you’ll pay less than $2 per month which is an excellent price.  As you move up in package size, the price goes up progressively, maxing out at $180.80 per month for a 2TB package.

One potential downside for those who are hoping that their website will become wildly successful is the fact that One.com doesn’t offer VPS or dedicated hosting packages.  All of their hosting is shared, which does present some limitations for sites that use a lot of resources.  For the vast majority of users, however, this won’t present a problem.

Summary

All in all, this is an excellent web hosting provider for most personal and small business type websites.  It is easy to use, and offers excellent support.  The one main complaint is that it just isn’t scalable in the event your website gains massive popularity.

Pros

  • Impressive List of Features
  • Excellent Uptime
  • Free First Year for Basic Package
  • 24/7/365 Customer Support

Cons

  • No VPS or Dedicated Server Options
  • Occasional backend errors
Read the full expert review Visit One.com See plans & pricing

One.com Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
15 GB Unlimited Unlimited £0.00
100 GB Unlimited Unlimited £1.92
200 GB Unlimited Unlimited £2.69
500 GB Unlimited Unlimited £4.62
A Free Domain is included when purchasing any hosting service from One.com
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