Site5 Reviews and Expert Opinion

Based on 96 reviews in 4 languages
3.5
POOR

Customer score for Site5

  • Reliability
    3.4 / 10
  • Pricing
    3.9 / 10
  • User Friendly
    3.4 / 10
  • Support
    3.0 / 10
  • Features
    3.6 / 10

Detailed Scores / Summary

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S W Martin
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

failed migration to here

Service used: Shared - hostPro
Was with ixwebhosting for 10 years and migration to site5 was total failure. Tech support 24/7 means nothing. Ticket has been waiting for 3 days and no response. Web sites down for 5 days and no idea if they will ever be up and ru...Read More
Jeremy John
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Worst in the industry

Service used: Resellers
These guys went from great to so bad it should be illegal. Constant problems, customer service tickets take over a week to get response. They've billed me four times for the same SSL certificate and refuse to refund. I've been a s...Read More
Leta Martin
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

above all RUN from this place!!

Service used: Shared - hostPro
this server is the the worst place on the internet, they call it a server provider, if you are looking for a place to dump your worst domains that you don't care if they are up and running or not. If you are looking for a place wh...Read More
Roland Mayer
Greece
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Be aware that this company and EIG is on the brink of crime

Service used: Shared - hostBasic
I made my account in the summer of 2013, "Rails web hosting".
Everything was fine until December 2016 when my RAILS server responded with an HTTP 500 Internal server error, although I did not upload any changes. My support reques...Read More
 
Pat Williams
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

migrated from host excellence to site5

Service used: Shared
our site migrated from Host Excellence to Site5. We received an email in January 2018 indicating that we would be moving and further announcements would be forthcoming. We received nothing more. In the spring I checked the site it...Read More
Tim Anderson
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

EIG are dedicated IP thieves.

Service used: Shared
I did not chose Site5, they took over my IX web server hosting account with a dedicated IP I had for over ten years. They stole my dedicated IP. I have reported the identioty theft to police and many other actions are proceeding a...Read More
user avatar
Roland Mayer
Site5 was a good company until EIG made the takeover. This happened end of 2016. When the problems (server down / no support etc.) started, I started to investigate in internet, too. I learned about EIG this time, and that exactly...Read More
user avatar
cherpitel
i'm having a similar prob with site5 re my dedicated IP IX sites..... infurioratingly, i paid my yearly unlimited pro a week before i got notice of the acquisition. am interested in also pursuing action, as of now, for 3 days only...Read More
user avatar
Dark
Same here. I was just force migrated to site5.com from ixwebhosting.com.
My static IPs are gone.
My access to manage my accounts was gone. (took 2 1/2 days and multiple messages/chats to get my admin access back).
My access t...Read More
William Pitzer
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
2.8
NEW

Pathetic Customer Service

Service used: Shared - hostPro
Site5 apparently bought my host IXwebhosting and FatCow (they own it but not sure the sequence) From the minute they took over service went from great at IX to almost zero with Site5. It also went from 24/7 to ??. There apparently...Read More
user avatar
Tim Anderson
Yes William, see Steve's post for possible legal action. I am already getting quotes from Boston legal firms on no win, no fee, but paying in advance always gets you more of the settlement and EIG do not have an arrogant leg to st...Read More
Steve Sinn
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2
NEW

I Do Not Recommend Using Site5 Hosting, EVER!

Service used: Shared - hostPro
Many websites of ours migrated to site5 from IX. 27 websites and 38 emails are down (DNS error) and costing us a huge loss in business. Incompetent and unprofessional service. May be entitled to a refund as part of a class action lawsuit. Please let us know.
user avatar
cherpitel
contact me at s@sun4.com
user avatar
cherpitel
3 days with no FTP, cPanel access after migration from IX -- dumb responses from their support ....yes, i'm interested in class-action suit - contact me
user avatar
Leta Martin
I totally agree! IX webhosting ditched us to this god awful place, now I'm in deep shit with clients websites down. The support is horrible, RUN from this company soon as you can. I cant stand that this has happened.
user avatar
William Pitzer
I'm in, contact pitzer@williampitzer.net
user avatar
Tim Anderson
Yes Steve, include me in that legal action. I am already getting quotes from Boston legal firms on no win, no fee, but paying in advance always gets you more of the settlement and they do not have an arrogant leg to stand on. Note...Read More
user avatar
William Pitzer
I went to your website, but see no contact info
John Hampton
United States
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4
NEW

Caused my email to bounce...twice

Service used: Shared - hostPro
In transition from IX Web Hosting, Site5 fouled up the mail server's MX records, which caused all emails to my domains to bounce for a week. I finally got their attention, and they "fixed" the problem, which solution lasted a coup...Read More
Samuel Rai
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Worst Experience

Service used: Shared - hostPro
The worst. Website Crashes every week. Very poor support, takes too long for everything. Now the server can't even compile my php code and my website is totally useless but what do you know its a great place to lose money.

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting £3.68 - £8.87 3 plans
VPS £40.83 - £241.30 7 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2018

Written by: Idan Cohen

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Idan Cohen

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Compare
4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Compare
4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited £3.68
Unlimited Unlimited Unlimited £6.64
Unlimited Unlimited Unlimited £8.87

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
50 GB 2 cores 1 GB £40.83
75 GB 2 cores 1.5 GB £59.40
100 GB 4 cores 2 GB £77.96
155 GB 4 cores 3 GB £111.37
200 GB 4 cores 4 GB £126.22
300 GB 4 cores 6 GB £185.61
400 GB 8 cores 8 GB £241.30
A Free Domain is included when purchasing any hosting service from Site5
Submit a Site5 Coupon
45 day satisfaction guarantee with full money back.

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