Expert and User Insights by VentraIP Australia Customers
VentraIP Australia is Australia's largest self-funded, fully-accredited domain name registrar and online hosting solutions provider. With a heavy focus on customer service and satisfaction, all web hosting services with VentraIP Australia include 100% Australian support via phones, eTicket, and email and are available 24/7, 365 days a year completely FREE of charge!
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VentraIP is an Australian web hosting company that has been open since 2010. They are privately owned and funded without any links to other hosting companies, which many people will like. They currently have more than 75,000 customers using their domain names, web hosting, and other features. You’ll be able to choose from a variety of different hosting packages offered by this company, which allows you to get what you need and even move to higher end features should it be required.
The company has received the auDA Information Security Standards (ISS) certification from Vectra Corporation. They were also named in the BRW Fast 100 2015 list, the Fast Starters 2014 list, and the SmartCompany Smart50 2015 list of companies. They are the fourth largest company by consolidated .au market share as well, indicating strong growth and customer confidence. Much of their growth has been due to acquisitions of other hosting providers in Australia over the last several years.
Uptime & Reliability
No Signs of Stability Issues
The hosting with this company has a strong reputation for being stable. They use very high quality hardware, primarily from Dell. One thing that is a little disappointing is that they only offer a 99.5% uptime guarantee. The industry standard is 99.9%, and many hosting providers offer a guarantee of even higher than that. Despite this, however, there is no indication that there are any issues related to uptime so this shouldn’t be a big deal.
Quality Features Offered at Each Level
The features offered from this company are mostly standard that you would find offered by most hosting companies. They are regularly working on adding new options to help keep customers happy. This includes SSL certificates provided for all their hosting packages, free cPanel migration, hundreds of one-click installation scripts, spam and virus filtering, LiteSpeed web servers, and much more.
When looking at the hosting packages themselves you will find everything you need, but no major extras. The shared hosting packages have between 1 and 20 gigs of disk space, 250GIG, 500GIG, or unlimited bandwidth, unlimited email addresses, and more. That is for the ‘economy’ class shared hosting. They also have ‘business’ class, and WHM hosting, and other options that are fairly similar in features. The VPS level hosting comes in two levels. They offer either 50 or 100 gigs of SAS storage, 250 or 500 gigs of bandwidth, 1 or 2 gigs of DDR3 memory, and 2-4 CPU cores.
Quality Tech Support 24/7
The technical support team is staffed 24/7 and do a great job at helping customers get through any type of trouble. They can be reached by phone, email, or chat and respond very quickly. Most people won’t run into any real technical issues, but should it become necessary, the support you receive is top notch. They also have a nice FAQ to answer some common questions, but it would be nice if they had more self-help material available.
Reasonable Pricing for Shared Hosting
The shared hosting accounts are quite reasonable. They have lots of options to choose from so the price range is fairly large. For those who have a lot of experience with web hosting, this is a good thing since it makes it easy to choose a package that has exactly what is needed, and nothing extra. For those who don’t know too much about hosting, however, it can really just make the whole process overly complex and confusing. The VPS packages are $49.95 and $79.95 per month. Both of these price levels are higher than you should have to pay for what you are getting. At those prices you could get an entry level dedicated server with similar specs.
Mostly Easy to Use Interface
The company itself is quite user friendly and able to help you get everything setup and running quickly and easily. The one complaint some users might have is the fact that there are so many shared hosting account options. Those who are new to making websites will have difficulty figuring out the real differences between them and picking the one that they need. Overall, however, everything is easy to use with this company.
Great Hosting Company
This is one of the better hosting companies in Australia. They have a lot of different options to choose from, and for the most part their prices are reasonable. You do have to be careful to make sure you choose the right package based on your needs so you aren’t overpaying.
Dont bother with these guys. Yeah getting your domain on there is easy enough, same as any other provider to be honest. How about you try and get you email hosted? Good Luck. You cant find it until you get the shits and click their little advice button, then it doesnt understand email hosting, gives you 3 options, Tech support, General support and billing support. You'll find Email hosting in one of them.. YES, it has email hosting, as an option, but the bot doesnt understand 'email hosting' as a question. Yeah transferring away from these clowns.
Slow customer service and have to pay $4.95 per ticket to get a timely response!
VentraIP aquired Net Origin who had great service and prices.
Transition was not smooth with dns and then eventually SSL expiry all because considered as not hosted by VentraIP though was hosted with NetOrigin so not sure why considered 3rd Party if they had taken over these services!
Support is slow to respond unless your pay $4.95 to escalate your ticket for an outage! Took social media post to get a response.
All in all is working OK now, but not impressed with the pricing or customer service. Net Origin was much much much better.
When all comes up for renewal going to look around and see what else I can find, might even resort to go back O/S for hosting again as I used to before I changed to NetOrigin for service in the same time zone.
Not sure what all the negative feedback is about. The staff moved my website onto their server and setup my account for free. They set up all my domains and emails for free. The speeds I am getting are much better than any other host I have used. The staff are actually Australian and respond to any questions in a prompt time.
I try to move my clients to a decent server when I can. Ventra just bought out Net Origin - who ran a super slow server here in Australia. My Singapore server with A2 hosting is over 10 times faster and I'm in Australia. I do security and website maintenance behind the scenes for larger web companies accounts and I knew Ventra to be okay - but slow like many Oz providers. I guess the buyout was a slow match made in heaven. Now that one client's site has moved to Ventra - it literally doesn't work. Plugins crash. Nothing will update. I'm redirecting the domain to my server. It's literally quicker to build a new website than get a response from Ventra (who on the phone tell us that only now they are moving all sites to SSD cards - all the rage back in 2012). I suggest changing your DNS settings to ns1.anywhereelse.com and checking site speeds. Ranking 3899 out of 4031 says it all.
Hello Edwin, We are very sorry to hear about your experience with VentraIP, it definitely does not sound like the normal experience our Technical Support team supplies.
I definitely encourage you to contact us via CustomerCare@ventraip.com.au . Our management team will review everything in detail, offer you solutions to your problems, and deliver feedback to our technical staff based on the service you received.
Poor Service during the swop from Netorigin which was Taken over by Ventraip last month
It has been over a week now without our Enquiry link not working, even the Page did not work for a couple of days. They keep saying its the website thats wrong but its been working fine for months before it was transferred to Ventra impossible to get a straight answer
I have been using reseller hosting systems for 20 years and have a lot of experience with hosting websites and creating web based applications, I have a bought a VPS with these guys and they recently acquired my usual host Netorigin of which I host many client sites. The VPS was purchased to host some of our custom PHP and MYSQL applications.
Their technical support team have limited experience and are not really interested in helping people customers at all, they suggest solutions that don't work or don't apply to the problem at hand. They request that you pay for urgent tickets and I have no problem with that if they provided solutions but even if you pay for a ticket they just pay you lip service and do nothing helpful.
They are not interested in solving critical issues with the systems they provide and if they introduce a problem because of their "upgrades" they are not interested in helping you fix them. A recent upgrade broke many of my customer emails and they were not interested in fixing the issue or helping work out a solution.
DO NOT HOST YOUR BUISINESS WITH VENTRAIP STAY AWAY!
f you are currently hosting your services with them move away now before they ruin your business, already I have lost some very important hosting clients and VentraIP don't care. They are a dog with fleas.
I don;t understand the negative feedback - I have been with them for 10 years, and I have had nothing but brilliant service from them. Always helpful and knowledgeable, easy to contact via phone or online, and always quick to respond. Example, I just logged a ticket re https redirect at 11.18am, support responded at 11.22, explaining what the issue was, two options on how to fix it, and a confirmation that they actually did the fix for me! This isn't an isolated incident - happens every time (in my experience). Another example was my website was down, I logged a request, and they sorted the issue for me - they figured out it was an issue with contact form plugin, so they disabled it for me, and suggested for me to reinstall it when I got a chance. I was away at the time, so most important was that my site needed to be be back up, which they did in quick time for me. I have a heap of these experiences with them.. and I am VERY pleased with their service! Highly recommended!
Never has this been my experience with them, they are not interested in solving anything hard than a password reset. They have cost me clients and one of my largest web hosting customers with their ineptitude.
Once again the website is not loading properly and everything is running slow. I was on a premier account paying over $300 a year and I've moved out just now because I just had enough. I don't want my clients to call me every month to say 'Hey mate, your website is down and I can't place an order'.
Sorry to say but Ventra IP has gone down hill and there is no consistency. Support tickets are answered by literally people with no experience in web hosting service. You ask them 'Can you fix this problem?' and they answer back with 'You can login to your cpanel to fix that problem'. If I knew what the problem was exactly and how to fix it than why on earth would I open a ticket? Its almost like you're being trolled.
I am a recent "customer" of VentraIP due to their acquisition of NetOrigin and my experience has been the same as yours. They are simply one of the worst businesses I have dealt with and have cost me clients after only 3 weeks.
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