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It's very good, I was here before many things were translated to English. I would say maybe in the future offer more automatic services, so you do not need to go through to the support team so often. Thank you for the great service.
It's very good, I was here before many things were translated to English. I would say maybe in the future offer more automatic services, so you do not need to go through to the support team so often. Thank you for the great service.
This site came to my email asking for a review, so figured i'd comply. I have been using Vinahost for about 4 years. In all it works when it works and no real issues. I have found the biggest problems are payments, the company doesn't seem to have an accountant or are just confused on what "Payment" means. Many times we have had our site shut down and costed us large sums of money to get an email back from Vinahost saying "Sorry for the mistake we see your payment" Yet do nothing to prevent it from happening again *Happened 3 times* nor comp us for the proven lost wages we had for down time.
In all its what it is, and sadly no other options if your using .vn extensions
Goods -
Site is 90% of the time up
FTP update refresh is 5 minutes or less
Prices are good
Bads -
Horrible customer service
They don't understand that shutting down business sites cost money and they expect you to accept it when they are at fault
Their main office, in HCMC they seem very confused and most don't know the product they selling
Thank Keith Nguyen
We are very grateful for your review of our service. About Payment you can give us more information to review the quality of the accounting department as well as customer support.
Also you can tell us your account (email) registered with Vinahost so that we can better support you
Once again thank you and good luck to you.
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