Xneelo (Pty) Ltd. Reviews by 15 Users & Expert Opinion - Aug 2026
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Xneelo (Pty) Ltd. review

Expert and User Insights by Xneelo (Pty) Ltd. Customers

In 1999 we signed up our first customer. Today over 40 000 customers trust us as their hosting partner. We spend each day working hard to keep their trust. At xneelo we’re passionate about web hosting – it’s our core business and it’s what we do best. Inspired by our brand promise ‘Trusted in Hosting’, we focus on delivering a hosting service that is reliable and consistent, of… See More
Top 25 Reseller Hosting 2026
3.9
Based on expert ratings and 15 user reviews
Pricing
  • Shared Hosting £4.51 - £20.01
  • Dedicated Server £59.02 - £113.72
  • Resellers £27.12
  • Show all
Servers locations
  • Cape Town
  • Johannesburg
In 1999 we signed up our first customer. Today over 40 000 customers trust us as their hosting partner. We spend each day working hard to keep their trust. At xneelo we’re passionate about web hosting – it’s our core business and it’s what we do best. Inspired by our brand promise ‘Trusted in Hosting’, we focus on delivering a hosting service that is reliable and consistent, of… See More
Top 25 Reseller Hosting 2026

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User Reviews|Xneelo (Pty) Ltd.

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  • English (15)
Bianca Steyn
Bianca Steyn
from South Africa |
1.0
DO NOT USE XNEELO
WARNING: www.XNEELO.co.za

WILL DAMAGE YOUR BUSINESS - THEY ARE SCAMMERS! BE WARNED! Their new form of accounting is when you simply add without justification, whatever amount you should refund the client!

After they overcharged me, when I took to complaining, despite all my services being paid until November 2025, after they had my sites down over 70 days in the middle of and over my high season, because their accounts could not keep track of an agreement regarding data we were backing up and moving, and they had agreed not to charge on that data, then they spent all this time taking my websites down, without my knowledge because their accounts could not keep track of the arrangement. Every time they took it down - the data would take 3 weeks to re upload, they would give a "week" to follow through on their plan, which would not be enough time to complete their own recommendations, then they would again interrupt the process, deleting everything, then their accounts sending a bill, having to re- review the arrangements. Then when I had enough last month, we finished the process, after they had the site 20 days that month, restarting the back ups twice, they then cancelled my accounts, stole the money they should be refunding by suddenly again adding these fees. This is blue collar crime and cost my company potentially millions in opportunities. We had to then restart and the day before we finished when they said they are deleting every thing so I cannot check everything, then instead of moving things nicely as I moved them to them originally, they packaged my sites data and emails instead making exporting difficult, and further they then spent the last 24 hours lying to me about one of my main sites being down for 5 - 7 days,(all screenshot) meanwhile my new host told me they must do a simple auth, I had to threaten to post online again to get any action. DO NOT HOST WITH @highlight www.xneelo.com #worstservice #bluecollar They have blocked me on Facebook now. Please feel free to tag them below.
Service used: Domain
Reply Change review Helpful(0)
John Smith
John Smith
from Rwanda |
2.0
Warning! Do not use Xneelo!!
My website was built on magento. Xneelo updated their php to version 8 without an option to downgrade for compatibility and my website has crashed. Magento doesn’t support php 8 and xneelo’s response is either develop a new website or move service providers. Well I will definitely be doing the latter.
Service used: Shared - MASTER
Reply Change review Helpful(0)
Jon Blind
Jon Blind
from United Kingdom |
1.0
Terrible, Terrible
Must be one of the worst hosts around, slow as anything, CP out of the stome age and dreadful support, Seems like they havent moved on from where they started. Wouldnt touch them with a barge pole
Service used: Shared - STANDARD
Reply Change review Helpful(0)
Elmen Lamprecht
Elmen Lamprecht
from South Africa |
2.0
Very bad customer service
I can compare dealing with Xneelo to dealing with Telkom. They always respond saying ‘click this or that link and work on the system’ with no resolution of the issue
Service used: Dedicated Server
Reply Change review Helpful(0)
Sicelo Mlotshwa
Sicelo Mlotshwa
from United States |
5.0
Great Service from Mike at Hetzner SA
Hetzner proved their technical skills are above many of their peers when this morning Mike was a able to solve a challenging technical issue for our domain sandtontaxicabs.co.za in less than 5mins flat!!!
Well done Hetzner for the excellent service.
Service used: Shared
Reply Change review Helpful(2)
Egbert Knol
Egbert Knol
from South Africa |
5.0
Thank you Hetzner for always going the extra mile!
Hetzner is the best hosting company in South Africa! Their team is always friendly, extremely helpful and ever so patient. I recommend their services to anyone who is looking for a hosting company committed to service excellence and customer support. These guys and girls go the extra mile in assisting their clients, time and time again. Well done Hetzner team!! And thank you!!
Service used: Shared
Reply Change review Helpful(0)
Baadier Sydow
Baadier Sydow
from South Africa |
4.6
We recommend Hetzner
We have worked with a number of hosting providers in South Africa in the past while searching for a company that was reliable, transparent and cost effective for our budget conscious clients. Hetzner fit the bill and we ended up migrating a number of clients over to their platform a few years ago. I enjoy the fact that they have real telephonic support and they are more than happy to go beyond the call of duty to get you up and running. I've found some aspects of their control panel, KonsoleH to be a unintuitive, especially when adding additional domains to a shared hosting account. The ability to SSH into a server cannot be taken for granted as a developer and Hetzner is one of the few providers that has SSH access available for shared hosting locally. This really helps when deploying sites to the environment.
Service used: Shared
Reply Change review Helpful(0)
Moira le Roux
Moira le Roux
from South Africa |
4.2
Easy to use
Very slick and efficient, very fast and user friendly and easy learn for a first time user
Reply Change review Helpful(0)

Hosting Plans

Shared Hosting

Plan Name Space Bandwidth OS Panel Number of Sites Price
BASIC 5 GB 5.02 GB Unlimited £4.51
STANDARD 10 GB 10.04 GB Unlimited £6.79
ADVANCED 15 GB 19.97 GB Unlimited £12.72
MASTER 20 GB 40.04 GB Unlimited £20.01

Dedicated Server

Plan Name Space CPU RAM OS Price
MANAGED 500 GB 4 x 3.2GHz 8 GB £59.02
MANAGED DE 500 GB 4 x 3.2GHz 32 GB £59.02
MANAGED PLUS 1 TB 4 x 3.2GHz 16 GB £68.14
MANAGED COMMERCE 1 TB 4 x 3.2GHz 32 GB £113.72

Resellers

Plan Name Space Bandwidth OS Panel Price
Volume Plan 50 GB 114.4 GB £27.12

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