BigRock is best known in India for its domain and shared hosting products, but its VPS lineup is where the platform quietly earns credibility for a more demanding audience. What I found was a VPS product that gives you more configuration control during ordering than most platforms at this price tier, backed by the same fast live chat that BigRock’s other products rely on. There are also plan structures and refund policy details worth understanding before you commit.
BigRock’s VPS lineup covers more plan tiers than most providers at this price point, and the Fully Managed option on the same ordering page makes it genuinely versatile. If a scalable NVMe VPS with root access and honest pricing is what you are after, BigRock’s VPS catalog is worth a serious look before you decide.
To evaluate BigRock VPS, I applied our hosting review methodology, a structured framework used consistently across all reviews to keep scores grounded in real testing rather than marketing claims.
Here is how BigRock VPS performed across every parameter I assessed:
| Parameter | Score | Why This Score |
|---|---|---|
| Prices | 9.2/10 | Eight plan tiers with six billing tenure options and meaningful long-term discounts make the pricing structure genuinely flexible. The additional cost for cPanel and WHMCS is worth factoring in before selecting a plan. |
| Features | 9.3/10 | KVM virtualization, NVMe storage, five OS options, Acronis Cyber Backup with a configurable slider from 1 to 5,000 GB, and the self-managed versus fully managed choice all on a single configuration page give this product real depth. |
| Ease of Use | 9.0/10 | The single-modal configuration flow handles every decision in one session without multiple page redirects. The number of choices on that page can feel dense, but each section is clearly labeled and easy to navigate in sequence. |
| Support | 8.9/10 | Live chat connected to a human agent within seconds, no bot layer to navigate first. The answer to a technical email authentication question was accurate and identified the correct control panel locations. Guidance stays high-level rather than offering step-by-step configuration depth. |
| Overall | 9.1/10 | BigRock VPS is a well-structured product for developers and businesses who want genuine root access, NVMe performance, and the option to scale into managed hosting without changing platforms. |
BigRock’s VPS product is accessible from the Servers menu in the top navigation. The dropdown presents five options:
The VPS Hosting landing page opens with a two-tab layout: Self Managed VPS on the left and Fully Managed VPS on the right.
A country selector below the tabs lets you switch between India and USA plans.
For billing, six tenure options are available across all plans: 1 Month, 3 Months, 6 Months, 1 Year, 2 Years, and 3 Years. The 1-year term carries the steepest discount, currently marked at 66% off the standard monthly rate. The 2-year and 3-year terms sit at 59% off. Selecting the monthly option removes all discount badges and shows the full undiscounted rate.
The 30-day money-back guarantee applies to unmanaged VPS plans for both the USA and India server locations. It does not apply to Managed VPS or Managed Dedicated Server products. The guarantee covers first-time accounts only, and there are no refunds on renewals or auto-renewals.
Check the pricing widget below for current rates across all VPS plans and billing cycles.
The BigRock VPS ordering experience is structurally different from the shared hosting flow I covered in the general BigRock review.
Instead of a multi-page checkout, the VPS configuration opens inside a full-screen modal overlay that handles every decision in a single scrollable session. Here is how it played out step by step.
I started on the BigRock homepage and clicked Servers in the top navigation bar. The dropdown appeared immediately and organized five options clearly: VPS Hosting marked with a NEW badge and described as cutting-edge HyperVisor technology with NVMe, Managed VPS Hosting, Linux Dedicated Servers, Windows Dedicated Servers, and Managed Dedicated Server.
I clicked VPS Hosting, which took me to the VPS landing page.
The page opens with a self-managed/fully managed toggle tab strip at the very top, making the product split visible before you scroll at all.
Scrolling down revealed the India and USA country toggle, which I switched to USA, and the plan comparison table appeared.
Eight plans ran from NVMe 2 to NVMe 32 in ascending rows, with CPU cores, RAM, storage, data transfer, and per-month price visible in columns side by side.
I selected the NVMe 12+ plan by clicking Choose Plan, which opened the full-screen configuration modal.
The modal was titled Linux VPS Servers and organized everything into labeled sections that scrolled continuously from top to bottom.
There were no page transitions between steps.
Select Tenure Length appeared first, presenting all six billing options as selectable cards in a two-by-three grid. The 1-year card was highlighted with an orange border and a Save 66% badge, clearly the default recommendation.
I could also see a coupon code had been applied at the bottom of the modal throughout the session, confirming that discount codes work at the configuration stage rather than only at checkout.
Operating System came next, presenting five distribution options as selectable tiles: Alma Linux 8, Alma Linux 9, Rocky Linux 8, Rocky Linux 9, and Ubuntu 22.04. All five are current, stable enterprise Linux distributions, which is the right selection for a self-managed VPS. I selected Alma Linux 8.
Billing Panel offered two choices: WHMCS, marked as Recommended, at an additional monthly cost, or NONE. WHMCS is relevant if you are provisioning this VPS to run a hosting business and bill your own clients.
For most developers and businesses deploying their own application stack, selecting NONE is the right call.
Control Panel gave me the option to add cPanel at an additional cost, with a version selector dropdown, or to select NONE. Since this is a self-managed VPS, the platform defaults to no control panel, which is the correct approach.
Developers managing their stack via SSH will not need it. Those who prefer a GUI for domain, database, and email management can add it here.
Server Enhancements was where the managed/unmanaged choice appeared at the configuration level, rather than only at the product selection stage. Self Managed was pre-selected and marked as Included.
Fully Managed was available as an alternative at a significant additional monthly cost, with a note that it is recommended for businesses or design firms with basic server knowledge. Having this choice available during configuration rather than requiring a separate product purchase gives the ordering flow real flexibility.
Backup offered Acronis Cyber Backup in four preset storage sizes: 10 GB, 40 GB, 80 GB, and NONE. Below the presets, a Custom slider allowed selection of any size from 1 GB up to 5,000 GB.
The note alongside this section recommended purchasing backup space at least twice the server’s disk size, which is practical guidance rather than a upsell prompt. I selected the 10 GB preset.
Connect your Domain Name closed out the configuration section with two options: I Have a Domain Name, which revealed a text field to enter an existing web address, and I Need a Domain Name. I entered an existing domain and clicked Continue.
After completing all sections, the modal presented a summary screen confirming two items: Configure your Server showing the selected NVMe 12+ plan, tenure, and discounted rate with a green checkmark, and Connect your Domain Name showing the entered domain with another green checkmark.
A Change button appeared next to each item for easy revision without losing other selections. A Continue button at the bottom moved to checkout.
The cart page displayed two line items: the Linux KVM-VPS NVMe 12+ assigned to the entered domain, and the Acronis Cyber Backup 10 GB storage add-on. Both showed the billing term, per-month rate, total amount, savings badge, and renewal date.
The order summary on the right showed the subtotal, GST amount, applied savings, and final total in a clear breakdown. A Coupon Applied confirmation appeared in the summary with the discount code that had been active throughout the configuration session.
The payment page that followed was identical in structure to the shared hosting checkout: Netbanking with 37-plus supported banks, UPI with Google Pay, Paytm, BHIM, and others, Credit Card, Debit Card, Wallets, and Cheque, all powered by PayU, CC Avenue, PayDollar, and Razorpay.
The auto-renewal disclosure appeared in the order summary panel before submission, clearly stating that all plans and products renew automatically unless canceled.
After completing an order, the BigRock customer dashboard handles VPS management through the same Orders section used for all other products. The left sidebar covers Home, Orders, Billing, and My Business.
Clicking Orders lists all active services, and selecting a VPS order opens the hosting management view with the My Hosting tab active.
From the My Hosting tab, the key actions are the Go To cPanel button if cPanel was added during configuration, the ability to view and edit admin details, dedicated IP management, nameserver configuration, and domain change. The dashboard correctly surfaces only what is relevant to the plan type, keeping the interface uncluttered.
The density of options in that modal is the main thing worth noting for first-time VPS buyers. Experienced users will move through it efficiently. Those who have never configured a VPS before may find the number of decisions within a single session more than they were expecting, and would benefit from reading the plan comparison table carefully before clicking Choose Plan.
The cart transparency is strong. Both line items, their renewal dates, the applied coupon, the GST breakdown, and the auto-renewal disclosure are all visible and clearly separated before any payment is made. That is the kind of checkout honesty that builds trust rather than eroding it.
BigRock provides support through live chat, phone support available 24/7, and a knowledge base.
I tested the live chat channel, which connects you to a human agent without a bot layer. The chat widget is accessible from the persistent orange icon on the BigRock website throughout the ordering and management flow.
The chat widget connected me to Diksha D within seconds of initiating the conversation. There was no routing queue, no pre-chat questionnaire, and no AI screening layer. The agent introduced herself immediately and asked how she could help.
I submitted a technical question about whether BigRock supports SPF, DKIM, and DMARC for domains on shared hosting and where in the control panel these records can be managed.
While this question was framed around shared hosting, the answer is directly relevant to VPS users who manage their own domains and email authentication setup, since the control panel path is the same.
Diksha confirmed at 11:49 AM that all shared hosting plans fully support SPF, DKIM, and DMARC.
She explained that SPF and DMARC can be managed through the DNS Zone Editor in the control panel, and that DKIM can be enabled from the Email Authentication section. She also offered further help with configuration if needed.
The answer was technically accurate and correctly identified the right sections. Where the response stayed high-level was in depth: no example SPF record format, no walkthrough of the DKIM key generation process, and no DMARC policy examples were offered.
The agent pointed to the right doors without walking you through what is behind them.
Given that the live chat tends to stay at a feature-confirmation level rather than a configuration-guidance level, the quality of BigRock’s self-serve documentation becomes more important than it would be on a platform with deeper chat support.
The Help Center opens with an AI-driven search bar and a set of featured articles covering practical onboarding tasks. Below those, the knowledge base is organized into topic categories covering cPanel Hosting, VPS and Dedicated Linux, Plesk Hosting, WordPress Hosting, Reseller Guides, and several other sections.
For VPS specifically, the VPS and Dedicated Linux without Control Panel category surfaces directly on the landing page with visible article links.
I reviewed one of the featured articles in detail to assess actual documentation quality. The auto-renew guide walked through five numbered steps with current interface screenshots that matched the actual dashboard, clear instructional copy, and a practical closing note about payment method activation.
That standard of documentation means users who prefer to troubleshoot independently have a real resource to work with rather than a placeholder knowledge base.
The gap that remains is deep technical configuration guidance. Step-by-step DNS record formatting, SSH hardening procedures, and VPS-specific firewall configuration are the topics where BigRock’s documentation may not take you all the way through without supplementary resources.
For intermediate and experienced users, that is manageable. For first-time VPS administrators, plan to use the knowledge base alongside external documentation for the more granular setup tasks.
BigRock’s support channel delivers on speed and human accessibility. No bot layer, no queue, and a correct answer to a technical question within minutes are all signs of a team that knows the product. The gap is in the depth of guidance available through the chat channel.
A few observations worth carrying into your evaluation:
Yes, I recommend BigRock VPS for developers, growing businesses, and technical users who want a flexible, NVMe-backed VPS with genuine root access and the option to scale into managed hosting without switching platforms.
The configuration modal is the most distinctive aspect of the product. Having tenure, OS, control panel, management tier, and backup storage all configurable in a single session without page redirects gives you a clear picture of what you are building and what it costs before you ever enter a payment method. That kind of upfront clarity is harder to find than it should be at this price tier.
The eight-plan lineup also gives you meaningful room to scale. Starting on the NVMe 2 and growing through to the NVMe 32 without changing providers preserves your configuration preferences and support relationship across the entire growth curve.
Read the refund policy before committing to a managed plan. The 30-day guarantee applies to unmanaged VPS orders only. Managed VPS and Managed Dedicated Server products carry no refund eligibility, which means the evaluation window before purchase is the only protected one.
Within those terms, BigRock VPS is a platform I would recommend for a production deployment.
Yes. BigRock VPS uses KVM hypervisor technology with NVMe storage, offers eight self-managed plan tiers across India and USA server locations, and includes full root SSH access on every plan. The configuration flow is detailed and transparent from selection to checkout.
Yes. BigRock offers a 30-day money-back guarantee on unmanaged VPS plans for both USA and India locations. Managed VPS plans are not covered. The guarantee applies to first-time accounts only and does not extend to renewals.
No. cPanel is available as an optional add-on selected during the configuration step at an additional monthly cost. Self-managed plans come with no control panel by default, as they are intended for users managing their server via SSH.
BigRock VPS supports Alma Linux 8, Alma Linux 9, Rocky Linux 8, Rocky Linux 9, and Ubuntu 22.04. The OS is selected during configuration and can be changed by reimaging the server afterward.
Self-managed VPS gives you full root access and complete control over OS configuration, software installation, and server maintenance. Fully Managed VPS hands server administration to BigRock’s team, covering setup, updates, and ongoing management, at a higher monthly cost. Both options are available through the same ordering flow and can be selected during plan configuration.
Answer a few simple questions and find the perfect solution for you!
Start Hosting Search
