2.6
DECENT
  • User Friendly
    2.3
  • Support
    2.6
  • Features
    2.5
  • Reliability
    2.9
  • Pricing
    2.8
Write Review Visit Blacknight

Blacknight Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting £5.27 - £15.91
Cloud Hosting £13.83 - £138.33

Data Centers

Blacknight Awards

We took the time to personally and anonymously check each and every company's customer service.
The "Badge of excellence" was awarded to hosting companies that complied with HostAdvice's high standards of customer service, implying that the service proved to be prompt, efficient, insightful and most of all, helpful.
Donal Knight

Pinned Review

Donal Knight,
5.0
I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whenever I need help (usually because of my own lack of knowledge) they have tal...Read Moreked me through the solution. These days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else.Less
Istiak Ferdous
Istiak Ferdous from Bangladesh,

Horrible experience with Blacknight

1.0
I have done businesses with many companies like Namecheap, InternetBS, Namesilo, Dynadot and lot more but never seen such bad company like Blacknight.

Their website is completely horrible(UI/UX). I was circling through the who...Read Morele website to find my invoice. Their Odin panel is from 90's and you will have a hard time to find what you need.

If you're not from Ireland they will ask shit ton of documents to provide you service and even some of the documents are too much(passport, national ID, credit card picture, utility bill, and what not). I never had this many documents required at any other company. Complete hell for privacy.

Customer support agents are egoistic as hell. Like others reported they just want to deal with customers asking for support. When I complained I am not okay providing this many documents the support agent immediately left the chat instead of providing any solution and after I rated the chat as bad the agent immediately joined again and asked if I want to cancel the order. I replied I want to cancel my order and my information deleted from their system. The agent left the chat again immediately!

Don't trust those TrustPilot reviews. They are mostly from "Ireland" and I suspect Blacknight themselves created those TrustPilot account and reviewed themselves.
Less
Leona Hangya
Leona Hangya from Ireland,

Horrible Experience

1.2
Beside not being able to find any of the information you're looking for, their guides are outdated and examples that are shown are completely different than what their website & cpanel looks now. Oh, and if you dare ask for help f...Read Morerom the support team, they'll tell you that you can hire their web developer for €45 (+VAT!!!!) to get what you need done... AVOID!Less
Ryan M
Ryan M from Ireland,

Good Support - Poor Hosting

2.4
Their support have always been great with me, but their infrastructure is terrible. I build websites for a living and always have performance problems with BN. Even non ecommerce 5 pagers load terrible slow :( Btw, they worked lightning fast when I move them to a UK host.
Donal Knight
Donal Knight from Ireland,

Blacknight service

5.0
I have been with Blacknight for about fifteen years and have found the to be excellent in terms of pricing and support. Whenever I need help (usually because of my own lack of knowledge) they have talked me through the solution. T...Read Morehese days it is refreshing to talk to a human being at the other end of the phone and especially one who has the knowledge to help. Their patience in dealing with a programming illiterate is second to none. I wouldn't go anywhere else.Less
Anna Duggan
Anna Duggan from Portugal,

0/10 AWFUL IN EVERYWAY

1.0
It always surprises me how awful some IT companies be even though they work in the industry. However none of them compare to Black knight. Their usability is near impossible. Can't find anything you need to and find yourself going...Read More on endless tours to strange parts of their websites that do not help with your problem at all. The worst usability ever. Extremely poor and slow customer service which would be solved by a better design of the website and people being easily able to get where they need to go. Shockingly bad. I cant believe anyone puts up with this and that their still in business. Dont know what the scoring system like this is like but -1000/10 for sureLess
Mrs. Thomas
Mrs. Thomas from Australia,

very shady operation, read on..

1.4
In short, they happily took credit card details while ordering, then I heard nothing for a day.

After I raised a support ticket, I finally got told (yes, I actually had to ask why the order is not fulfilled!), that Australia is...Read More a country that is on their black list and I need to submit personal details like my drivers license, a credit card scan and more!!

And that's not even the best part, but this one: original quote: "These measures have been put in place for our customers' protection." - seriously? Say what?

Honestly, I have never been treated like this by a hosting company before, Australia is not Nigeria for heavens sake - who knows what Blacknight staff is doing with confidential details like personal document scans..

No way anybody should trust them if you ask me (and also if you don't, this is not the way you treat customers)

I hope this helps others avoid the bad experience and acts as a warning.

Unfortunately there were not many reviews of the company to be found, well now there is one, right here.

What they do good is make new customers feel unwelcome, congrats...
Less
Niall Flynn
Niall Flynn from Spain,

I see a lot of positive reviews on BK, I cannot imagine why?

1.6
Easily the worst host in Ireland, I'm currently moving sites with PHP 5.4, and constantly get hack issues from folks on BK. The CP they operate is around 10+ years and still mind numbing to use. Support want you off the ticket asa...Read Morep. No server upgrades, nothing good I can say here. They are not cheap either you get a legacy setup with no real cpanel or any proper admin setup.Less
Michael McGrath
Michael McGrath from Ireland,

HORRIFIC TREATMENT FROM BLACKNIGHT

1.0
I am having a horrible time with Blacknight. They have become a nightmare, they are the pits.
As the owner of the KIlkenny Journal website I have given them the business four years ago as they were local.

I was good to them, p...Read Moreaying everything up promptly, one of their best customers.
Their Irish representative has turned out to be a really uncaring fellow for a so-called customer care officer. I couldn't take any more of it from him, I had to put down the phone.
It is a dreadful experience at his hands, I would wish it on nobody else.

It all started when some spam ads were hacked in on my site - and he went and acted regarding my website in a way online so as to ensure that it was blacklisted with Google and Twitter without telling me because of some harmless spam that was hacked into my website without my knowledge or consent
That is how horrific Blacknight can be.
I am now seeking another hosting who won't be as awful as Blacknight is. Blacknight still take my money even though they have taken down and denigrated my website. I am paid up fully with Blacknight well into next year and they are keeping my money though acting so as to denigrate and devalue my website that is in their "care".
I am sorry to have to say this about an Irish company. With their attitude they are not going to get much business anymore here. I am well-known and am telling all my friends, many of them running businesses, out of concern for what would happen them with Blacknight.

LATEST.

Blacknight has now taken down my site off the Internet against my will without telling me - though I have them paid up for months ahead. That's nothing short of theft of my money, same difference. That's the only factually correct statement that matters. It is Blacknight who are being duplicitous all the way in this controversy.
Edit
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Expert Review

Eliran Ouzan
Eliran Ouzan
Hosting Expert

Overview

An Irish Hosting Solution With Many Features

Blacknight Hosting are an Irish based hosting company that brings to the table a choice of Windows and Linux based hosting packages for customers. The hosting is mobile friendly, with social integration, and they also have a 24/7 support area, complete with live-chat, email and phone. Prices are generally in-line with industry standard prices and they focus on small to large businesses, with extra free tools at hand, for each plan.

Why Choose Blacknight Hosting?

  • 24/7 support
  • Live chat
  • Competitive pricing
  • Mobile friendly

Want to know if Blacknight Hosting is right for you?

Let’s check it out.

8

Good

Rated by Eliran Ouzan

  • User Friendly
    8

  • Support
    8

  • Features
    8

  • Reliability
    8

  • Pricing
    8

Reliability

Strong Sever Setup & Minimal Complaints

The user feedback for Blacknight across the web is majorly in favour of positive reviews, with no issues over server uptime or general poor service.  If there is any planned server or network maintenance you will be either be emailed or you can check on social media for the latest news, either way you stay up-to-date.

The datacentres and network is secure, powerful and is backed up by redundant power sources, and you can also be safe with the knowledge that backups are in place so you won’t lose any data.

Features

Windows and Linux Plans Are Avialable

Depending on your hosting preference, and of course the plan you go for, you will get a range of varied features and tools. Generally the shared hosting package is ideal for small businesses and you will receive anything from 10GB – 30GB storage space, along with support for MYSQL databases.

Hosted Exchange, Sharepoint Hosting and VPS tend to upscale everything and provide extra features such as continuous backups, and CMS’s.

With each platform you will also open up some extra features that you can take advantage of, for free. These extra tools include eCommerce functionality, blog, CRM, WebMail and Email Newsletters.

Support

A Selective Number of Support Channels on Hand

Blacknight literally have every angle covered when it comes to support, and have a page dedicated to every area that they provide this service for. A quick scroll down this page will give you an idea of the levels they go to and the support provided.

Whether you want to drop a quick tweet, leave a Facebook message or use the more conventional methods such as live chat, phone, email and ticketing system – they are all there for you. They also provide a comprehensive knowledge base, community forum and a section where you can check DNS issues and hosting uptime.

  • 24/7 support
  • Live chat, phone and email
  • Knowledge Base
  • Ticket System
  • Community Forum
  • Host Status
  • Social Media Support
  • Live chat not always available

Pricing

Your Average Set of Prices and Plans

Whilst some hosting plans can be more expensive than your standard hosting plans, they are all generally well priced and offer good value for money. Shared hosting starts at €4.95 for the Minimus plan, whilst the Medius plan comes in at €8.95, with the Maximum at €14.95. When you take out any of these plans you will also fall in for a Google Adwords voucher where you can get €100 when you spend €25.

The most expensive plans they have will be the dedicated servers, both managed and unmanaged. To get a price on these you will need to talk to the sales team so they can provide you with the most beneficial package.

User-Friendly

Easy to Use Control Panel & Mobile Friendly

A buyers guide that you can visit on the site is definitely a handy way to be able to find the right type of hosting for your needs, and Blacknight hosting offer this great guide to iron out any confusion or questions that you may have.

The site itself is very well thought out and you can easily navigate through to the area you need to get to. You can clearly see the plans available under each hosting, and all the features and tools that come as part of those plans. With a mobile friendly hosting solution that will enable your customers to view your site on mobile devices and Smartphones, you have a great user-friendly company in Blacknight.

Summary

A Broad Range of Hosting Solutions for all Business Sizes

Blacknight offer a flexible way for you to get your company site hosted, with a good variety of hosting platforms and plans to go with them. With free tools to help you improve your site, and increase its ranking performance in the likes of Google, it can be a great step forward for small business owners.

Support, prices and server reliability are all above average and instill confidence for users, and all call agents are based in Ireland so you will have English speaking operatives on-hand.

Pros

  • Free Tools and Features
  • Reliable Support
  • Competitive Prices
  • Mobile Friendly

Cons

  • Live chat not always available

Blacknight Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Minimus 10 GB 199.99 GB cPanel 30 £5.27 2.6 Details
Medius 20 GB 399.97 GB cPanel 60 £9.53 1.0 Details
Maximus 30 GB 600.06 GB cPanel 90 £15.91 2.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Starter 15 GB 1 core 512 MB 500.02 GB £13.83 2.6 Details
Starter+ 25 GB 1 core 1 GB 500.02 GB £20.22 2.6 Details
Business 40 GB 2 cores 2 GB 749.98 GB £42.53 1.0 Details
Business + 50 GB 2 cores 4 GB 1000.4 GB £53.17 1.0 Details
Professional 60 GB 4 cores 4 GB 1.95 TB £74.46 2.6 Details
Professional + 70 GB 8 cores 8 GB 2.93 TB £106.40 2.6 Details
Enterprise 80 GB 8 cores 12 GB 4 TB £138.33 2.6 Details

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