1.7
POOR
  • User Friendly
    1.7
  • Support
    1.6
  • Features
    1.8
  • Reliability
    1.7
  • Pricing
    1.9
Write Review Visit Domain.com

Domain.com Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting £3.75 - £13.75
Website Builder £1.99 - £12.99
SSL £39.99 - £299.99
Sacha Saqib

Pinned Review

Sacha Saqib,
5.0
I was so frustrated with connecting external domains to my wordpress site, and so I called tech support on domain.com and I know I was projecting my anger and frustration towards Mia for no reason at ...Read Moreall, she handled me so very well and for that I forever want to apologize to her for that. She is great help and I have received great service from MIA. I called again for help with updating mx records again today and she was absolutely amazing and helpful and so kind.Less
Georg Engl
Georg Engl from Croatia,

unable to solve problems

1.0
They have not been able to solve the problem on the admin WordPress login for 3 weeks. Customer support is always saying that their will check but nothing is happening. Avoid them!
DJ
DJ,
HI Georg,

Give us a shout at reputation@newfold.com and we will fix this for you.


DJ
Customer Advocate at Domain.com
Jane L
Jane L from France,

Quick service and so far, so good on the tech

4.2
I've had service with OVH before, big European company that has extremely poor customer service and has an extremely complicated dashboard (I think purposefully so that you can't fully turn off or stop services). Domain.com has b...Read Moreeen great! Simple with chat help and phone help immediately, not days later. I've been with them for about three years. Transferring sites and creating mail addresses via other mail platforms have worked easily. But soon will come the real testing when my website goes up.Less
DJ
DJ,
Hey Jane,

Thank you for your lovely review!

DJ
Customer Advocate at Domain.com
Rafael D.
Rafael D. from United States,

Great prices

4.8
Domain.com always has discount offers in addition to low prices on domain names.
I often use it to purchase my domain names.
I recommend it to people who want to save..
DJ
DJ,
Hey Rafael,

Thank you so much for your awesome review!!

DJ
Customer Advocate at Domain.com
Sacha Saqib
Sacha Saqib from United States,

Mia Tech Support

5.0
I was so frustrated with connecting external domains to my wordpress site, and so I called tech support on domain.com and I know I was projecting my anger and frustration towards Mia for no reason at all, she handled me so very we...Read Morell and for that I forever want to apologize to her for that. She is great help and I have received great service from MIA. I called again for help with updating mx records again today and she was absolutely amazing and helpful and so kind.Less
DJ
DJ,
Hey Sacha,

Thank you for your awesome review on Mia! We are so glad we were able to help!

DJ
Customer Advocate at Domain.com
Charlie Cerezo
Charlie Cerezo from United States,

Terrible Webiste

2.4
I created a website for the domain I bought from the website. I forgot to pay a month and now the website that took me hours to create is lost. I do not recommend wasting your time and money getting the website, buy something your...Read More money is worth. If you contact customer service they will just tell you that you can't get it back.Less
Rebecca Westeren
Rebecca Westeren from United States,

Terrible experience!

1.8
I have been with this company since 2013. With 4 websites, name, hosting, privacy. In the last 3 years the service was horrible. In 2019 I found out that they had all 4 sites down and according to the Way Back Machine and my web g...Read Moreuy over a year for 2 and 10 months for 2. In a 3 way call we proved it to their tech support. We asked for credit and were denied. They restored all 4 back to an earlier version and more calls and time into tech support to have them restore to the more updated versions. After trying to get help on 4/12/22 with two separtate calls in and no help I finally gave up even though I have prepaid for items way in advance(11 1/2 months for some) and went ahead and got the EPP codes to transfer 2 of my names and had them park all 4 of my websites. They really do not care anymore. The last 3 years has been a nightmare. Customers of over 9 years do not matter to them. It is a shame. And this company has 5 different companies which I-page, hostmonster, and other big named ones like domain.com are all a part of. It is shameful!Less
Brett Smith
Brett Smith from United States,

Don't work with this company

1.0
Awful company to work with. Customer service is slow. They won't refund any money if they charge you, even if you are 30 days into the service. Squarespace is a much better service. Domain.com is awful. Stay clear of them.
Marissa
Marissa,
Hi Brett,

I am sorry to hear you feel this way. If there is anything we can do to make this right please do not hesitate to reach out at reputation@newfold.com. Thank you for bringing this to our attention.

Marissa
Customer Advocate at Domain.com
Danik Mignano
Danik Mignano from United States,

They are thieves and Fraudulent

1.0
My domain names did NOT expires until two weeks from the due date and they went ahead and charged my account early. Today is Feb. 12, 2022 I called right away and ask to cancel it before expiring! I did not want the site and told...Read More Paul a supervisor, that I was not renewing the domain name and it wont expires until the 27. They still charged me and, NO, they will not refund my money, which legally is not due until Feb 27, 2022. DO NOT USE THIS COMPANY. IT'S FRAUD AND THIEVES.Less
Marissa
Marissa,
Hi Danik,

It's unfortunate to hear you ran into these problems while using Domain.com. We would be more than happy to look into this and see what we can do to help you out. If you are still in need of assistance would you mind ...Read Moresending an email to reputation@newfold.com so we can get this taken care of, thank you.

Marissa
Customer Advocate at Domain.com
Less

Expert Review

Craig Timmins
Craig Timmins
Hosting Expert

Overview

Solid Services & Good Customer Support

If you are on the hunt for a mid-range service that provides all the functionality to be able to host a website at an affordable cost then it’s worth taking a look at Domain.com. As part of a bigger organisaiton that owns more than 30 other other hosting brands, they have the experience to offer the best but do fall short in a few areas.

Generally, the hosting, prices and support are all average and will help any basic user get their site online within minutes, through their main focus which is shared hosting plans.

Why Choose Domain.com Hosting?

  • Focused mainly on shared hosting
  • Good prices
  • Solid support network for the USA
  • Marketing Freebies

Want to know if Domain.com Hosting is right for you?

7

Good

Rated by Craig Timmins

  • User Friendly
    7

  • Support
    7

  • Features
    6

  • Reliability
    7

  • Pricing
    8

Reliability

Unclear Uptime Statistics

A bit of sticky area when it comes to reliability as its a mixed bag of feedback and details. Whilst the site itself does not offer any stats on uptime, uptime guarantees, or any kind of information or details regarding there data centre location, they do state they have a Tier 1 facility offering full redundancy and 24/7 monitoring, but there is no mention of backups for shared hosting.

Adding to this, there are a lot of online reviews that talk about poor uptime, whilst other state they have received excellent uptime, so its a bit unstable to say the least.

If you arent too fussed about having a 99.5%+ uptime and are more interested in the features and affordability range, then I wouldnt worry.

Features

Basic Features & Tools

Even the cheapest plans on offer with Domain.com come with some great features such as unlimited disk space and bandwidth, whilst the expensive tiered packages will offer a greater range of features from unlimited FTP accounts and email accounts. In terms of the variety of features, you won’t find many here as Domain.com tend to offer just the basics.

Even though CPanel is mentioned you can’t really see which plan this falls under or if it is a hidden cost. They actually have their own custom control panel which you will need to get accustomed to.

There are some extra freebies which include some marketing coupons that you can use on Google or Bing advertising platforms, you tend to get these when signing up for a hosting platform. You can also register a domain and install CMS systems such as WordPress into your site.

Support

Good Support Services if You Are Within The USA

The best ways to get in contact with the support team over at Domain.com is by use of a ticket system and a toll free number (if you are based in the US). Tutorials and helpful guides are avialable in the knowledge base, this includes a guide on how to use DomainCentral, which is Domain.com’s custom made control panel.

Live chat is available on the site, but its primary focus is for sales themed questions, so you are out of luck if you have a technical question that you want to ask. I would revert back to email or phone.

  • 24/7 support
  • Live chat for sales
  • Knowledge Base
  • Ticket System
  • Live chat only for sales
  • No support team location mentioned

Pricing

Your Average Pricing Structure

There are 3 different plans available under Windows and Linux setups, and each plan consists of some saving when you commit to longer periods. You can choose between 1,2 or 3 year terms and the cheapest option is the Linux Basic plan which starts off at $3.75 per month. If you are looking to take out a Windows hosted plan then you just need to add $1 to each plan, so the Basic Plan starts at $4.75 whilst the top plan comes in at $14.75 per month.

VPS plans start at $29.70 per month, and they regularly run promotional codes across the site to either help you make a saving or benefit from extra freebies, such as a free domain when signing up.

User Friendly

You Will Need to Get Used to a Custom Control Panel

Depending on which platform and plan you have decided to go with, you will come against a different Control Panel, which can confuse things a little. DomainCentral is the custom created control panel offered by Domain.com and you will see this run across all shared hosting options. As it is there own control panel you will need to get used to how it works and where to find everything.

This can be a bit of a nuisance for some people as you will need to either jump in and learn as you go, or read through a guide that can be found in the knowledge base section.

VPS users do get CPanel, but its worth checking if this is an additional fee as it doesn’t state.

Summary

Decent Hosting Provider For Basic Users

Domain.com is a fairly average hosting platform which can be the ideal solution for customers who just want basic features at a decent price. You will need to get used to a custom control panel is shared hosting is something that you require, and uptime cannot be guaranteed so you will be jumping in at the deep end here.

Support lines are pretty good with a solid service that offers phone, email, live chat and ticketing, but be aware live chat is only open for sales chatter so tech questions will need to be forwarded on through phone or email lines.

Pros

  • Good price bracket
  • Unlimited bandwidth and storage
  • Freebies for signing up
  • Part of a larger organisation

Cons

  • No uptime guarantee
  • No live chat for tech questions
  • cPanel could come with a license
  • Custom control panel

Domain.com Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Linux Basic Unlimited Unlimited 1 £3.75 2.0 Details
Linux Deluxe Unlimited Unlimited Unlimited £6.75 1.7 Details
Linux Ultra Unlimited Unlimited Unlimited £13.75 1.7 Details

Website Builder Plans

Plan Name Space Bandwidth Features Price Score
Starter Unlimited
Build up to 6 pages
Over 550k images available for use
Pre-built sections and page layouts
SEO tools
Chat and email support
£1.99 1.7 Details
Business Unlimited
+ Starter Plan features
Build unlimited pages for your site
Revision history for pages
Analytics integration
Telephone support
£6.99 4.9 Details
eCommerce Unlimited
+ Business Plan features
Sell products online
Inventory management and tracking
PayPal integration
Offer coupon codes and promotions
Telephone support
£12.99 1.7 Details

SSL Plans

Plan Name Features Warranty Price Score
Domain Validated SSL
Secure customer information
May help boost Google rankings
TrustLogo® Site Seal
£8,268.40 £39.99 2.6 Details
Wildcard SSL
Secure customer information
May help boost Google rankings
TrustLogo® Site Seal
Protect multiple subdomains
£206,710.00 £119.99 1.7 Details
E-commerce SSL
Secure customer information
May help boost Google rankings
TrustLogo® Site Seal
Enhanced e-commerce conversion
Green "trust" visual bar
£1,446,970.00 £299.99 1.7 Details

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