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Me and my company are done with InMotion after being loyal costumers for at least 5 years, because of Sean C. and the systems team. Not all is bad, I had some good experiences with their quality, billing, sales, costumer care departments, 2 bad experiences with 2 billing and costumer care people, some of their 24/7 live chat staff are good, among a few bad apples (nothing is perfect), for example I gave their live chat technician Aaron F. at least 3 or more positive reviews over the years, he was great, one of the best there, sadly I never heard from him again, maybe he doesn't work there anymore. If you have small issues, their live chat might solve them quickly, the real problem is their current systems team, when you have a more complicated issue and have to deal with systems (system-admin@inmotionhosting.com), it's when your frustrations start. It seems like since 1 or 2 years ago their service has been getting worse, maybe the good staff left and they hired bad professionals to the systems team.

Already in 2016, InMotion's systems team argued with me, I proved them wrong with a screenshot and real statistics. A few days ago, more arguments, more lack of professionalism by them, many e-mails sent by me were ignored or blocked, no response at all after 1 week waiting and several tries, it was the final straw for us. Like I've read on other costumer reviews, when our sites go down (their fault for moving us for no reason or outside bots, malicious traffic), they don't warn us. I have been patient and gave them many chances but even after their quality department recognized their systems team failed, made mistakes (which I pointed out many times) and gave us discounts (admission of their guilt), what good is to keep giving them more and more chances if systems team and Sean C. remain there arguing with costumers and joking?

I found funny that other costumer reviews mentioned the same exact problems we had with InMotion, the lack of warnings, another costumer said their team is a bunch of jokers, I felt like they were joking a few times, which is immature behavior towards costumers who pay for their services. Sean C. for example is very arrogant, thinks he knows it all, thinks he is better and more powerful than others, even after being proven wrong by me, abuses his power, doesn't care at all, doesn't know how to talk to other human beings and doesn't know what being humble is, a great quality.

Not to mention the bad performance of all their servers, shared plans and even VPS plans, if you read "VPS" think again, we were in a VPS, "Virtual Private Server" and were told by their support that it was shared by 5 costumers or more. I think a big part of the reason why their servers are so slow and have bad performance is because their current systems team crams in each server way more costumers than they should, to maximize profits, then they arrogantly blame the costumers for their mistakes.

This review is meant to warn and help other people decide on which hosting service to buy, right now clearly InMotion should be avoided if you know what is good for you. As for InMotion, as I tried to tell them before already, in my opinion, the way to improve as a company is to make huge improvements to all these problems I pointed out. I don't mean small improvements here and there, I mean really huge changes in the way their systems team works.