Unfortunately they don't appear to have a rudimentary knowledge of web security, so because of that adopt EXTREME measures to keep your site secure. T
...hree failed log in attempts results in your IP being blocked so you can't even access the log in page to request a password reset, add to this the 6-8 hours it takes for someone to reply to a support email results in a days lost work. They also insist on regular password updates, something NASA themselves has said it NOT good practice as it encourages weak password. Then there is the issue of email forwarding, if you forward emails and get a batch of spam sent, you forward the spam to your other email address, this can be a problem understandably, Lunarpages response is to delete the forwarder, they won't bother to tell you tho and it's up to you to realise no emails are coming through.
Basically this company uses a Sledgehammer to crack a nut at every junction. Terrible support, Terrible policies. The customer is always wrong apparently.
