Have been a customer for a few years and have never experienced anything negative during this period.
The few times I have needed support, they have
...always been polite and quick to resolve any requests.
Thank you Lina!
Update 2023-03-06
Today I received an invoice for a domain renewal, despite the promise from the above mentioned person of a year free with a domain transfer.
According to their customer service, I have to pay if I want to keep my domain.
Unfortunately it seems like they make promises they can't keep.
