DreamHost Reviews and Expert Opinion

Based on 266 user review in 5 languages

Customer score for DreamHost

  • Reliability
    9.1 / 10
  • Pricing
    8.9 / 10
  • User Friendly
    8.8 / 10
  • Support
    9.0 / 10
  • Features
    8.8 / 10

Detailed Scores / Summary

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Mike Johnson
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support10
  • Features10

Great support when I needed it

Service used: Shared - Everything Unlimited
My experience via my first support ticket was better than expected. I needed to change config files and change server resources, which they did in less than a day and responded with precisely with what they had done. Exemplary service, I was very happy and will continue with DreamHost
William Cooper
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10

DreamHost was very helpful and provides very reliable service

Service used: Cloud
My experience with DreamHost is that they patiently helped me get up and running and have always promptly answered my questions. My website works perfectly with no downtime that I know about. I'd recommend DreamHost for WordPress hosting.
Tim E
United States
  • Reliability10
  • Pricing6
  • User Friendly2
  • Support6
  • Features2

DreamHost is the most user UNFRIENDLY host ever!

Service used: Shared
I helped someone renew his domain registration and hosting plan with DreamHost. It’s a nightmare! I’ve never experienced such a confusing customer interface. They really go after people who don’t know better. We renewed for a year while I can help him move! At least they’ve been reliable
Ray Ja
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Worst support ever

Service used: Shared - Everything Unlimited
Been trying to get any response out of anyone for the last day regarding an account I can't sign into, this is an urgent issue and none of Dreamhost's support accounts are active. Total fail. I was a customer for 12 years, and I wouldn't recommend you use them. Truly, a garbage-level service.
L.A.W. Tol B.V.
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Dreamhost Nightmare!

Service used: Shared - Everything Unlimited
Recently our CEO decided to do business with a professional website builder.
Somewhere in the process the decision was made to move to a other hosting company since Dreamhost isnt cheap.
Thats where our problems started. We call...Read More
Johan Van
  • Reliability10
  • Pricing6
  • User Friendly8
  • Support2
  • Features6

Bad Support or Company Policy?

Service used: Shared
I have been with DreamHost for several years, they are hosting several of my sites.

Over the past 6 months or so the customer service quality has (for me) gone from being 9/10 to 3/10.

I used to get direct, clear answers to ...Read More
SF Hen
United States
  • Reliability4
  • Pricing8
  • User Friendly4
  • Support4
  • Features8

DreamHost Support, Needs to be Overhauled - Three Days Without Email Access/Service Unacceptable and Disturbing

Service used: VPS
I've been a DreamHost customer for more than ten years and I appreciate the overall site host and email account service I've had in the past. However, in the past year+, the overall hosting/email service has gone down in quality w...Read More
This kind of feedback is the most important for beginners who are starting their career.
Thomas Lisimati Baloyi
  • Reliability4
  • Pricing10
  • User Friendly10
  • Support10
  • Features2

Its Very Bad Hosting

Service used: VPS
I have 5 websites hosted at dreamhost.com. their support team is very good but the problem is they don't have a Control Panel, it was not a problem until I registered a web hosting site and I failed to upload the 3rd party softwar...Read More
Actually i moved to dreamhost from bluehost and they are ten times better, more simple interface yes, but none of the unneeeded paid extras rammed down your throat from bluehost, and much more efficient servers. Never had the prob...Read More
Paul Alfred
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10

Positive experience for a small business owner

Service used: Shared
I am a new small business owner and I chose DreamHost based on the reviews I read across many blogs and review sites. I am very happy to have made this decision. I am using their shared hosting plan as that is all I need for my bu...Read More
Renee L Pettit
United States
  • Reliability6
  • Pricing4
  • User Friendly2
  • Support2
  • Features4


Service used: Shared
This company is horrible on support. The live chat feature is never functional and they do not respond to support emails in a timely fashion. There is no phone number to call. We inherited this account from another agencies and cannot even get them to help us pay the bill. It is very frustrating.

Typical DreamHost Prices

Service Monthly Price Range
Shared Hosting £6.02 1 plans
VPS £10.40 - £83.23 4 plans
Dedicated Server £112.74 - £211.10 2 plans
Cloud Hosting £3.40 - £36.32 3 plans
The Services & Prices are taken from www.dreamhost.com

DreamHost Expert Review 2019

Written by: Ilya Hazanov

DreamHost Rating

  • Reliability
    9.2 / 10
  • Pricing
    7.8 / 10
  • User Friendly
    6.5 / 10
  • Support
    3 / 10
  • Features
    7 / 10
Rated by Ilya Hazanov


DreamHost: Not Cheapest, But Cool Features

This is a web host that promises a very rare 100% uptime money-back guarantee with a free two-week trial. They aren’t competing for the lowest price, but they say they’ll do more for you and win you over on quality. If you’re not happy in your first 97 days, you get your money back, no questions asked.

Given their service promises, it’s a bizarre twist that DreamHost does not offer user-driven life phone support. Instead, they only offer a ticketed system and a callback service (with some packages, and the number of callbacks is limited even then).

With one-year and two-year contracts to choose from, you’re looking at either a shared hosting plan, VPS, or dedicated hosting plan. The two-year plan doesn’t really offer enough of a discount to make the commitment worth it.

Uptime & Reliability

Wow! 100% Uptime Guarantee

Although 99.9% uptime is the general promise made by web hosts, DreamHost made the rare step forward and brought it all the way to 100%. Our tests and external reviews show stellar uptime reports. However, if they break that promise, you only get a free day of service for each hour of outage, which seems a little light in terms of penalization.

Security is paramount to DreamHost, and they offer 50 GB of automatic backups. They also include improved security through passwords on directories and other forms of boosted website security.


Robust Features Plus the Basics

You don’t just get all the unlimited basics that many web hosts offer – like domains, bandwidth, disk space, email accounts, and MySQL 5 databases – but you get advanced features, too. You also get free domain registration, support for multiple coding languages (PHP5, Perl, Python, etc), website traffic statistics, and a variety of plugins, platforms and other solutions.

DreamHost also starts you off with a $100 Google AdWords credit when you launch the included promotional campaign starter.

Feature Description
Bandwidth Unlimited bandwidth is included in all packages.t
Disk Space Unlimited disk space is included in all packages.
Website Builder DreamHost doesn’t include any site builders, but you can install an add-on like WordPress with a single click.
Email Accounts Unlimited email accounts are included in all packages.
Shopping Carts DreamHost doesn’t include any e-commerce solutions, but you can install an add-on like ZenCart with a single click.
Stats Analog is the default stats package for DreamHost, but Webalizer is also available.t
FTP Account Unlimited FTP accounts are included in all packages, though for anonymous FTP you must pay a fee to get a unique IP.
Multiple Domains An unlimited number of domains are included in all packages.


Limited Support

DreamHost has a wealth of functions, but that’s tempered by the somewhat limited technical support. Their tutorials, wiki, and user forums are wonderful, and kudos to them for their dedication to social media, but you can’t connect via live chat or an outgoing phone call. They promise to respond to support emails within 24 hours, which isn’t the best.  Even then, the quality of your support technicians is inconsistent.


Better Deals on Longer Terms

DreamHost is on the expensive side of the web hosting world.  However, if you are ready to commit to a longer contract, you can get a much better deal.

Most packages don’t include an e-commerce solution, so plan to spend another $30 per month for its CafeCommerce platform.

One bonus with DreamHost is that it does have the capability to take care of you as you grow, so if you get to the point where you need a VPS or a dedicated server, DreamHost can fill that role for you. VPS plans start at $15 per month, and dedicated server plans start at $99 per month.

User Friendly

Easy Setup

Users used to cPanel will notice (or miss)  its absence. DreamHost has created their own control panel, which is easy to use; you just need to take a moment to get used to it.

If you had a cPanel account before, you don’t have to start entirely from scratch; you can actually import your information (including all settings), with an “importer” feature.


This host offers packages starting on the more basic end going all the way through to to dedicated hosting. The big downside is the lack of live chat or phone support.


  • Familiar cPanel
  • 100% uptime guarantee
  • 2-week trial, 97-day money back guarantee
  • Unlimited basic features (domains, emails, bandwidth, MySQL databases, etc.)
  • Ability to grow with your company


  • No live phone or chat support
  • Poor support
  • Slow web loads
Read the full expert review Visit DreamHost See plans & pricing

DreamHost Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited £6.02 4.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
30 GB 1 GB £10.40 8.9
60 GB 2 GB £20.81 8.9
120 GB 4 GB £41.61 8.9
240 GB 8 GB £83.23 8.9

Dedicated Server Plans

Plan Name Space RAM OS Price Score
1000 GB 4 GB £112.74 8.9
1.95 TB 16 GB £211.10 8.9

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
80 GB 512 MB Unlimited £3.40 8.9
80 GB 2 GB Unlimited £9.08 8.9
80 GB 8 GB Unlimited £36.32 8.9
A Free Domain is included when purchasing any hosting service from DreamHost
Submit a DreamHost Coupon

Server Locations

Los Angeles

DreamHost Refund & Cancellation Policy

  • 97-day money back guarantee on Shared hosting plans only, that have been paid with Credit Card or Google Checkout

  • Refund does not apply for dedicated server or VPS hosting charges
  • Refunds to not apply for the following payment methods: PayPal, Checks, Money Orders, Cashiers Check

See the complete and updated policy by DreamHost: wiki.dreamhost.com/Refunds‎

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